Even if SE can't do anything physically about the floods, they can still tell the ISPs there's an issue that needs resolving.
Oh believe me I I've TRIED....so far Ive spoken to a cust serv rep at Optus ( useless ), an escalated staffer ( incompetent and stupid who didnt listen to a WORD I said, cant follow a simple instruction ,and told me they dont have any records of any issues ) and now I am waiting for some muppet from "Customer Relations" to call me.

NONE OF THEM either listened or understood what the hell i was asking, even when i spelled it out to them in detail.

Even offered to send her a tracert email with the details.