Oceania (OCE) high latency (ping)

[VelKallor]

Frustrating and that's not a great way to spend the time!

Oh Shibi, thats not the best of it, I got an sms sent afterward to confirm an escalated callback.....with spelling so atrocious that i can confidently say i wrote better than THAT in first grade.

Thank you for keeping in touch on this issue. Its appreciated.

Optus tech support / customer service NEVER failed to disappoint. Ill just have to wait and see as will we all...oh btw, he asked me to stop using a vpn ( I wasnt using one ) and....to turn off my firewall.

Yeah. Im doing that.

No..Im not. No one with half a brain WOULD.

[BubbleTrouble]

Couldn't be worse than when I asked FFXIV for information about this issue, explained in detail what this ongoing issue is in my ticket and the steps I and other people have taken to troubleshoot it, and they just sent back a copy-pasted response as if they hadn't read anything I said.

I'm not even kidding, the first line of their reply was:

We sincerely apologize for the delay in our response to your and for any inconvenience this issue may have caused. The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer.

I'm not even going to bother continuing or escalating, as it's probably the worst CS response I have ever received in my entire life. At the end of the day it's their business and if they want to just haemorrhage players on their newest data center instead of providing basic communication it's their choice.