Oceania (OCE) high latency (ping)

[VelKallor]

Ping statistics for 153.254.80.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 134ms, Maximum = 134ms, Average = 134ms

This is today.

[Bloodrusher]

I'm getting 220 with VPN trying different city's getting same results... 130 with plenty of spikes to 220 without VPN.... Disconnections from 300, 500 spikes every now and then.

[Shibi]

Telstra is not an ISP, how many times do I have to SAY this?

See the NBN, Telstra is no longer a service providor in any way. The NBN is the service providor and ISP, Telstra is a RETAIL service that handles plans etc, they have NOTHING to do with the infrastructure.

Nothing.

Sorry, this time you are wrong.

NBN only own the infrastructure from your houses pit to one of the 121 POI's throughout the country. After that, your isp runs the data from the NBN POI to their gateways and on to other RSP networks including NTT. This is why ABB customers are not affected. Just anyone that gets routed through the Telstra networks - and this includes people in New Zealand who don't even touch the NBN.

"POIs are where the RSP networks (networks built and operated by retail service providers) connect to the nbn™ network, which in turn connects to the end user." - https://www.nbnco.com.au/blog/the-nb...he-nbn-network - "This is an important point to remember – the nbn™ network sits between the POI and the end user’s premises. It is not responsible for all internet traffic transmission within Australia."

Telstra own the routers in Kent Street, not NBN. Telstra are the correct people to speak to.

[VelKallor]

Noted, Shibi, and thank you.

it is frustrating.

[VelKallor]

1 <1 ms <1 ms <1 ms mygateway.home [192.168.0.1]
2 11 ms 14 ms 14 ms n122-106-112-1.sbr1.nsw.optusnet.com.au [122.106.112.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 14 ms 13 ms 16 ms 124.19.61.3
8 * * * Request timed out.
9 13 ms 13 ms 12 ms te0-1-0-1.22rrig11.optus.net.au [59.154.18.6]
10 130 ms 126 ms 126 ms 203.208.147.65
11 126 ms 126 ms 126 ms 203.208.158.194
12 126 ms 127 ms 127 ms 203.208.151.94
13 230 ms 232 ms 229 ms ae-12.a01.newthk03.hk.bb.gin.ntt.net [129.250.66.153]
14 243 ms 236 ms 279 ms ae-14.r27.tkokhk01.hk.bb.gin.ntt.net [129.250.5.254]
15 250 ms 250 ms * ae-7.r22.sngpsi07.sg.bb.gin.ntt.net [129.250.7.66]
16 134 ms 135 ms 141 ms ae-4.r21.sydnau03.au.bb.gin.ntt.net [129.250.6.145]
17 136 ms 135 ms 135 ms 199.245.24.25
18 134 ms 134 ms 134 ms 202.68.69.101
19 135 ms 134 ms 137 ms 153.254.80.103

Tracert today

[VelKallor]

I just spent an hr with Optus tech support.

This was the result

[Shibi]

I found this on reddit as a temporary workaround https://www.reddit.com/r/ffxiv/comme...n_to_oce_with/

Traffic based charging is stated as quite cheap for this game.

(Quote from the thread)

Playing for about 7hrs last night looks to have comsumed 2c of my credit this morning. Just make sure to not have it on when you download patches

Tracert today

Yep, it's routing you around the problem via the NTT connection in Hong Kong It's really a long way out of the way from our East Coast to the DC in Sydney.

I just spent an hr with Optus tech support.

Frustrating and that's not a great way to spend the time!

[VelKallor]

Frustrating and that's not a great way to spend the time!

Oh Shibi, thats not the best of it, I got an sms sent afterward to confirm an escalated callback.....with spelling so atrocious that i can confidently say i wrote better than THAT in first grade.

Thank you for keeping in touch on this issue. Its appreciated.

Optus tech support / customer service NEVER failed to disappoint. Ill just have to wait and see as will we all...oh btw, he asked me to stop using a vpn ( I wasnt using one ) and....to turn off my firewall.

Yeah. Im doing that.

No..Im not. No one with half a brain WOULD.

[BubbleTrouble]

Couldn't be worse than when I asked FFXIV for information about this issue, explained in detail what this ongoing issue is in my ticket and the steps I and other people have taken to troubleshoot it, and they just sent back a copy-pasted response as if they hadn't read anything I said.

I'm not even kidding, the first line of their reply was:

We sincerely apologize for the delay in our response to your and for any inconvenience this issue may have caused. The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer.

I'm not even going to bother continuing or escalating, as it's probably the worst CS response I have ever received in my entire life. At the end of the day it's their business and if they want to just haemorrhage players on their newest data center instead of providing basic communication it's their choice.

[XiXiQ]

Same here. I'm getting 160+ ping to sydney, and I am in sydney. Normal pings are 15ms. It's been that way since the network outage about a week ago.