Oceania (OCE) high latency (ping)

[BubbleTrouble]

Couldn't be worse than when I asked FFXIV for information about this issue, explained in detail what this ongoing issue is in my ticket and the steps I and other people have taken to troubleshoot it, and they just sent back a copy-pasted response as if they hadn't read anything I said.

I'm not even kidding, the first line of their reply was:

We sincerely apologize for the delay in our response to your and for any inconvenience this issue may have caused. The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer.

I'm not even going to bother continuing or escalating, as it's probably the worst CS response I have ever received in my entire life. At the end of the day it's their business and if they want to just haemorrhage players on their newest data center instead of providing basic communication it's their choice.

[XiXiQ]

Same here. I'm getting 160+ ping to sydney, and I am in sydney. Normal pings are 15ms. It's been that way since the network outage about a week ago.

[Kirika-]

The OP's hops #7 and #8 are to the same node: 202.84.138.82
Two hops to the same node.... that is wrong....

202.84.138.82 belongs to:
inetnum: 202.84.128.0 - 202.84.255.255
netname: TELSTRAGLOBAL-AP
descr: Telstra Global Internet Services Network Blocks
country: HK
irt: IRT-TELSTRA-INTL-HK
address: Internet and Private Networks
address: Telecom House,
address: 3 Gloucester Rd,
address: Wanchai, Hong Kong.
e-mail: IRT@team.telstra.com
abuse-mailbox: abuse@intl.telstra.com
phone: +852-2983-4820
fax-no: +852-2597-5896
e-mail: ipNOC@team.telstra.com
person: Takamichi Sakai
address: 2-5-1 Atago Minato-ku, Tokyo
country: JP
phone: +81355498590
e-mail: takamichi.sakai@team.telstra.com

Australia
https://www.telstra.com.au/contact-us

[KeilaL]

So here is mine, From Sydney.
1 <1 ms <1 ms <1 ms mygateway [192.168.0.1]
2 9 ms 8 ms 8 ms n122-106-32-1.sbr2.nsw.optusnet.com.au [122.106.32.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 12 ms 10 ms 10 ms 124.19.61.3
8 * * * Request timed out.
9 11 ms 11 ms 15 ms te0-0-0-0.22rrig11.optus.net.au [59.154.18.4]
10 162 ms 164 ms 168 ms 203.208.174.49
11 157 ms 156 ms 157 ms 203.208.171.117
12 164 ms 158 ms 158 ms 203.208.171.118
13 166 ms 166 ms 165 ms 203.208.171.13
14 221 ms 220 ms 222 ms 203.208.171.225
15 221 ms 231 ms 221 ms 203.208.172.10
16 221 ms 221 ms 221 ms 203.208.151.94
17 329 ms 335 ms 330 ms ae-12.a01.newthk03.hk.bb.gin.ntt.net [129.250.66.153]
18 317 ms 330 ms * ae-14.r27.tkokhk01.hk.bb.gin.ntt.net [129.250.5.254]
19 349 ms * * ae-7.r22.sngpsi07.sg.bb.gin.ntt.net [129.250.7.66]
20 229 ms 231 ms 229 ms ae-4.r21.sydnau03.au.bb.gin.ntt.net [129.250.6.145]
21 230 ms 229 ms 236 ms 199.245.24.25
22 230 ms 230 ms 230 ms 202.68.69.101
23 228 ms 230 ms 229 ms 153.254.80.103

Itd be great if we could get a mention of this issue or something. I know alot of people thinking about moving back to their original DC

[VelKallor]

Sydney to

17 329 ms 335 ms 330 ms ae-12.a01.newthk03.hk.bb.gin.ntt.net [129.250.66.153]
18 317 ms 330 ms * ae-14.r27.tkokhk01.hk.bb.gin.ntt.net [129.250.5.254]

....Hong Kong

19 349 ms * * ae-7.r22.sngpsi07.sg.bb.gin.ntt.net [129.250.7.66]

back through Singapore....and then back to Sydney.

..and this still hasnt been fixed...

What the hell..............

[AlunKha]

getting 150+ ping from rural Victoria (on Telstra).
Even if SE can't do anything physically about the floods, they can still tell the ISPs there's an issue that needs resolving. Or hell, just letting the players know something's up would be nice.

[VelKallor]

Even if SE can't do anything physically about the floods, they can still tell the ISPs there's an issue that needs resolving.

Oh believe me I I've TRIED....so far Ive spoken to a cust serv rep at Optus ( useless ), an escalated staffer ( incompetent and stupid who didnt listen to a WORD I said, cant follow a simple instruction ,and told me they dont have any records of any issues ) and now I am waiting for some muppet from "Customer Relations" to call me.

NONE OF THEM either listened or understood what the hell i was asking, even when i spelled it out to them in detail.

Even offered to send her a tracert email with the details.

[MaDie_Ma]

It has nothing to do with the flood as no other website/game/services had any impact whatsoever. I've contact the customer support and they don't seem to aware that there is even an server wide issue going despite the complaint.
My suggestion would be for everyone to submit a support ticket so that the DEVs know what is actually going on.

[MaDie_Ma]

My ping just went back to normal this morning, don't know what happened.

[VelKallor]

Pinging 153.254.80.103 with 32 bytes of data:
Reply from 153.254.80.103: bytes=32 time=11ms TTL=53
Reply from 153.254.80.103: bytes=32 time=11ms TTL=53
Reply from 153.254.80.103: bytes=32 time=11ms TTL=53
Reply from 153.254.80.103: bytes=32 time=12ms TTL=53
Ping statistics for 153.254.80.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms

and

1 <1 ms <1 ms <1 ms mygateway.home [192.168.0.1]
2 10 ms 10 ms 11 ms n122-106-112-1.sbr1.nsw.optusnet.com.au [122.106.112.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 13 ms 13 ms 13 ms 124.19.61.3
8 12 ms 19 ms 12 ms 220.101.73.98
9 13 ms 12 ms 34 ms ae-28.r20.sydnau02.au.bb.gin.ntt.net [129.250.9.216]
10 13 ms 13 ms 13 ms ae-1.r21.sydnau03.au.bb.gin.ntt.net [129.250.5.44]
11 13 ms 12 ms 13 ms 199.245.24.25
12 13 ms 12 ms 13 ms 202.68.69.101
13 11 ms 12 ms 12 ms 153.254.80.103

Trace complete.

The reroute to HK and Singapore is gone.

Shout out to Shibi, thanks mate. You were a great help.