Oceania (OCE) high latency (ping)

[SoloD007]

Hi SE,

I am currently experiencing higher than usual ping connecting to OCE server from New Zealand. This ping issue is not related to my home network nor my ISP, my PC is connected via Ethernet/LAN to a router. Connection is optical fibre with 1gbps download and 500mbps upload. I have ran ping test and a tracert using cmd to show it's not an issue on my end. Issue has been ongoing for the last 48 hrs, please fix. Thanks.

Pinging 153.254.80.103 with 32 bytes of data:
Reply from 153.254.80.103: bytes=32 time=154ms TTL=56
Reply from 153.254.80.103: bytes=32 time=152ms TTL=56
Reply from 153.254.80.103: bytes=32 time=150ms TTL=56
Reply from 153.254.80.103: bytes=32 time=151ms TTL=56

Ping statistics for 153.254.80.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 150ms, Maximum = 154ms, Average = 151ms

tracert 153.254.80.103

Tracing route to 153.254.80.103 over a maximum of 30 hops

1 4 ms 4 ms 3 ms 192.168.68.1
2 7 ms 8 ms 6 ms 121-74-207-254.telstraclear.net [121.74.207.254]
3 4 ms 6 ms 5 ms 134.159.174.38
4 7 ms 8 ms 7 ms 134.159.174.41
5 6 ms 7 ms 6 ms i-92.hptw05.telstraglobal.net [202.84.227.54]
6 10 ms 11 ms 7 ms i-93.tauc-core02.telstraglobal.net [202.84.227.53]
7 131 ms 133 ms 132 ms 202.84.138.82
8 133 ms 136 ms 131 ms 202.84.138.82
9 132 ms 134 ms 131 ms i-91.tlot02.telstraglobal.net [202.40.149.177]
10 132 ms 130 ms 135 ms las-b24-link.ip.twelve99.net [62.115.162.134]
11 142 ms 143 ms 146 ms ntt-ic-326358-las-b24.ip.twelve99-cust.net [213.248.103.171]
12 146 ms 147 ms 145 ms ae-6.r24.lsanca07.us.bb.gin.ntt.net [129.250.3.122]
13 157 ms 151 ms 150 ms ae-4.r20.sydnau02.au.bb.gin.ntt.net [129.250.2.221]
14 150 ms 153 ms 149 ms ae-1.r21.sydnau03.au.bb.gin.ntt.net [129.250.5.44]
15 154 ms 151 ms 151 ms 199.245.24.25
16 152 ms 149 ms 149 ms 202.68.69.101
17 149 ms 153 ms 152 ms 153.254.80.103

[VelKallor]

Mine is 134 and its annoying as hell. Used to be 30 ms...if this doesnt work soon no use in staying on OCE at all..ping is atrocious for a server in Sydney

[Bloodrusher]

The floods caused this most likely. Everyone is getting major latency.

[Phymatic]

From Melbourne I'm getting an average of 236ms in-game after the outage the other day. Absolutely horrible to play.

Running a VPN has taken my average from 236 to 92 after selecting a server from Melbourne and around 100 from Sydney. Seems to be routing issue towards the Sydney server as we're both ping places from all over the shop.

Although 92ms is still higher than my normal (30), it's a lot more playable than my 236.

I'd recommend using a a VPN at this stage. There's a few that offer 30 day money back offers which should hopefully offer Square Enix/ISP's time to remedy this issue.

EDIT: Forgot to add that I'm with Optus.

[Shibi]

As the problem seemingly resides at Telstra in Kent Street - and the internet has routed around it - it really needs Telstra to fix it.

As I am on ABB I can't talk to them, but if someone who uses big pond can provide traceroutes to their helpdesk then things might happen.

Unless someone tells them, it will never be resolved.

[VelKallor]

As the problem seemingly resides at Telstra in Kent Street - and the internet has routed around it - it really needs Telstra to fix it.

Telstra is not an ISP, how many times do I have to SAY this?

See the NBN, Telstra is no longer a service providor in any way. The NBN is the service providor and ISP, Telstra is a RETAIL service that handles plans etc, they have NOTHING to do with the infrastructure.

Nothing.

[Bloodrusher]

Went well for a little while but just got 90001 then 2002. Average ping 160 for the last few hours with very little dc's. But annoying that since i usually average 26.

[VelKallor]

Now showing 133ms.

*sigh*

[Plastity]

Any ETA on this dogshit ping

[VelKallor]

Pinging 153.254.80.103 with 32 bytes of data:
Reply from 153.254.80.103: bytes=32 time=136ms TTL=53
Reply from 153.254.80.103: bytes=32 time=133ms TTL=53
Reply from 153.254.80.103: bytes=32 time=132ms TTL=53
Reply from 153.254.80.103: bytes=32 time=134ms TTL=53

Ping statistics for 153.254.80.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 132ms, Maximum = 136ms, Average = 133ms

Ugh. Still.