Thank you for bringing this to our attention. I can imagine that is very frustrating to have to deal with.

I'll be happy to have your issue escalated for further review. In order to do so, can you please fill out the following information? While some information may seem unnecessary, it is needed to help reproduce the problem. Thank you for understanding:

When you create a new thread, please use the following template and try to include as much detail as possible.

ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class:
Physical Level:
Area and Coordinates:
Party or Solo:
Retainer Name:
In-Game Time:


Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message said.


*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

Thank you.

SQUARE ENIX MODERATOR