Greetings thanacus!

We do appreciate you reporting the issue you have been having for some time. We will be happy to help but in order to forward the issue we will need just a bit more information. Could you please fill out the following?

ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time (Approximate):
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Thank you!