Launcher issues - PS5 & PC

[Bender123124]

I've been seeing this issues for about a week, and thought it was related to the ongoing DDoS issues. What i'm seeing is the launcher on both PS5 and PC not fully loading the login screen portion, as shown here: https://imgur.com/a/ZUDDmxh. The main issue is the login button does not show up.

I've tried most the solutions - wired connections, resetting the router, clearing the cookies, etc. I've tried VPNs, etc., and it all seems the same. Any assistance is appreciated. On the PS5, I can't login at all.

Windows: Windows 11, up to date.

PS5: Up to date as well.

[Arazehl]

For Windows you might try what they suggest to do.

https://support.eu.square-enix.com/f...&c=0&sc=0&so=4

[Bender123124]

So that's set correctly, but again, it's been working well for years until this week. No changes whatsoever. And it's both platforms, which makes me think ISP related. Thanks for the reply too! On that note, since IE is deprecated, what's the long term plan here?

[Bender123124]

I managed to fix the issue. I have Comcast XFinity, and in my router settings, under parental controls, I made both the PS5 and my PC a "Trusted Device" using a toggle, and then it worked. No idea on what was being blocked, or any changes made in the last few weeks (Comcast and/or Square), but its working again. I guess the main thing is to look at your ISP and router.