When you pay for something and you only get partial product

[Chris310]

While it's unfortunate that they still don't apply on Hrothgar and Viera, it's written on the page :

there is usually text in the description of said store items stating if headgear has race restrictions.

A) It says " This head gear will not be displayed when equipped by Hrothgar or Viera characters. " on the store page, [...] Now, should they be viera/hroth compatible? Absolutely. But to say you weren't warned is just disingenuous

With that said, it is the consumers responsibility to understand what they are purchasing. It does say on the site "This head gear will not be displayed when equipped by Hrothgar or Viera characters"

That would pass as a flimsy excuse if the page looked like this. Instead, what you get when you first access the webpage is this

Nevermind the fact that Shadowbringers was released 3 years ago and invisible hats on its races shouldn't be a thing anymore at all.