No Refund of Gil after betting on house

[Tiavayn]

THIS WAS NOT A BUG, BUT MY OWN STUPIDITY. I AM SORRY. Please close this thread.

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Date & Time: 01.07.2022 - 18:35 GMT+2
Frequency: All the time
World name: Shiva
Character name: Tiavayn Alaris
Retainer name: Irrelevant
NPC name: Irrelevant
Monster name: Irrelevant
Class/Level: Irrelevant
Party or solo: Solo
In-game time: Irrelevant
Area and coordinates: The Goblet
Housing: The Goblet - Auction System
Steps:
1. At first, I placed a bit on a medium house for 16.000.000 Gil at Ward 14 - Plot 42 and waited until the results were public.
2. Somehow I may have confused the information given by the placard, I thought the results will be posted at July 1st - But apparently they were before that date.
3. The plot I bid on was now occupied. I interacted with the placard to at least get the deposited Gil back, but there was no such option.
4. To be absolutely safe, I have checked every ward (1-24) on plot 42 in case I may have mixed them up. Still nothing.
5. I also double checked that I am neither in New Game + nor on a different server than my home server.
6. I have checked my "Timer - Estate" menu, which does not really help either. It just states "Housing Lottery Status - Entry period in progress". I can not click on it to gain further information.



7. I contacted customer support via E-Mail, in German and English, which wasn't all that helpful. I had to post my issue here for it to be investigated.

*Add more steps if necessary

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