July 4th 24 hr Maintenance

[Ransu]

Its a Japanese game. Why would they work their patch schedule around an American holiday?

[Katalyn]

How many patches, in the history of the game, have been on holidays for other countries? And how many of those people have actually complained about it?

A day away from the game wont kill you.

Not sure, don't have a count, but definitely more than once on both. Clearly won't kill me to have a day without the game, but it also wouldn't kill SE to consider such things when scheduling their maintenance patches.

[Raoabolic]

If maintenance still happens during Golden Week in japan then whatever. I'm pretty sure they still do maintenance during that time.

[Katalyn]

Poor customer service because the game is gonna be down when people want to be loud with fireworks, probably drink at BBQs/parties with friends, and generally a lot of people stepping away from their computers?

Honestly seems like good timing, personally.

I imagine there are many ways people celebrate holidays. For some, I'm sure the entire day will be consumed with celebratory actions. For others, I imagine they will have extra free time between holiday activities. Finally, for some, they might not celebrate at all and just enjoy the day off however they want. So yes, I think the better customer service approach would be to consider major holidays of their subscriber base for scheduled maintenance patches.

[Katalyn]

Its a Japanese game. Why would they work their patch schedule around an American holiday?

Japanese developer, but international game. If it was just a Japanese game we wouldn't have European, Oceanic, and North American data centers along with the various localizations.

[Kolsykol]

Japanese developer, but international game. If it was just a Japanese game we wouldn't have European, Oceanic, and North American data centers along with the various localizations.

Okay so then when will American studios start catering to random European and Japanese holidays?
Most of them don't even bother including the EU in give-aways and competitions.

[Vahlnir]

It's just unfortunate timing for the US player base. It is what it is. We'll be okay, I promise. I'll probably be spending half of my day away from my PC and console anyway due to it being a holiday.

[MilkieTea]

ITT: An American forgetting the rest of the world exists

[Caitlinzulu]

Wow how entitled. You know how many holidays there are worldwide? SE only has 52 possible dates to do scheduled maintenance so no matter which day you will inconvenience someone.
And the alternative would be to wait another week.
Be grateful the Usa gets all these wonderful promotions europe can only dream of.

[Katalyn]

Okay so then when will American studios start catering to random European and Japanese holidays?
Most of them don't even bother including the EU in give-aways and competitions.

I'm sure there are others, but the only American studio game I can think of that can compare to my point would be Blizzard/WOW. And yes, I would advocate it would be better customer service if they didn't do a 24 hour maintenance on a day corresponding to a major holiday in the regions they provide service. To be clear, I'm not saying every holiday, but the big ones, if you are providing a service in a region, would be best to avoid.