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  1. 06-29-2022 05:03 AM #1
    Gully45
    Player
    Gully45's Avatar
    Join Date
    Jun 2022
    Posts
    3
    Character
    Zola Airbrim
    World
    Zodiark
    Main Class
    Paladin Lv 83

    ive been charged for a subscription

    I Thought i cancelled my subscription, looks like i didnt because i got charged £25 for 3 months, problem is? I wont have time to play the game for a few months reason why i cancelled service. is there any chance i can get refunded, since the new 3 month subscription has started i havent logged in or played the game. my plan for the future was monthly not 3 months.
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  2. 06-29-2022 08:37 AM #2
    DrWho2010
    Player DrWho2010's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    3,707
    Character
    Maximum Powerful
    World
    Hyperion
    Main Class
    Summoner Lv 100
    game time cannot be refunded. what you should do is remove your payment information from mogstation and then pay via crysta only or by game time cards.
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  3. 06-30-2022 06:58 AM #3
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Greetings and thank you for posting the Final Fantasy XIV Technical Support Forums.

    We apologize for the inconvenience as the issue you are describing would not be able to be handled by the technical support forums. The issue would best be handled by the European Square Enix Support Center as the account in question appears to be part of that region. Please contact their support team by creating a support ticket at https://support.eu.square-enix.com

    This thread will be moved to "Separate Support Required’.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
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