I got a warning and the lack of communication is unacceptable.

[Garten]

GM's have strict policies when it comes to issuing warnings or bans. They are not going to give out names to protect the player who filed the report or the name of the GM who flagged your account with a warning. If they did that than the player could get harassed by the receiver of the warning

I am quoting you just for reference on the matter.. not because i am disagreeing with you.

I just find this part silly, but i understand that SE does this to spare themselves time and work.. but still, even if i agreed to this, i wanna say that i find this system obnoxious.. i know this is not real life so we dont have the right to a process or smt.. but not even getting telled what we did at least in general is ridicolous.. sometimes you dont even remember what you said or done.. and more often than not the problem is just ppls that wanna be dic*s or have too thin skin and get offended for something innocent..

so yes... i can say that the reason a lot of ppl (and myself) are now walking on eggshels when we are in chat is SE's fault.

[Arazehl]

I am quoting you just for reference on the matter.. not because i am disagreeing with you.

I just find this part silly, but i understand that SE does this to spare themselves time and work.. but still, even if i agreed to this, i wanna say that i find this system obnoxious.. i know this is not real life so we dont have the right to a process or smt.. but not even getting telled what we did at least in general is ridicolous.. sometimes you dont even remember what you said or done.. and more often than not the problem is just ppls that wanna be dic*s or have too thin skin and get offended for something innocent..

so yes... i can say that the reason a lot of ppl (and myself) are now walking on eggshels when we are in chat is SE's fault.

I'm not saying it's fair, not knowing what you even did to warrant a warning, but it's the higher ups that set the policy and the GM's have to abide by them. This is exactly why you'll get those prewritten textbook answers all the time and it's not just with Square Enix, but many others companies with customer support. So even if you did get to learn which GM flagged your account, you still won't get a better outcome, but the same answers from the same ole textbook because that's what they are paid to do.

[FallenElite]

At least you got a warning. In early ARR days, my friend got permanently banned from forums for saying I don't care, but using the F word, while defending the art team in a thread where someone didn't like relic armor... on a point that matched the classes look in old games.

There is no real review or reversal process. Saw their response at the time and it was stating they won't even review those actions to see if it was appropriate.

Fortunately GMs seemed to be better. Never really had a warning from one nor has a friend shared a bad experience.

[LittleImp]

Wrong, not the 1st , but keep reading the constitution, you might learn something , but now that we're with the 1st....
True the 1st doesn't allow say anything you want..... as long is not Obscenity,Fighting statements,Defamation (including libel and slander),Perjury Blackmail,Incitement to imminent lawless action,Solicitations to commit crimes

So...which violation is being committed here?...

The first amendment applies to government actors. It does not apply to private organizations in most cases. This has been established by the courts over and over and over again.

[worldofneil]

You can only request your own personal data under GDPR , and in this regard it will be all the personal information SQE have on you in your account. You can certainly NOT request chat logs from a multiplayer game without violating data protection acts and SQE can easily ignore that under local laws as the data doesn't constitute compliance of it being handed over under any form of rightful ownership of an individual.

A chat log , even if edited to remove the other participants from the data would provide context of the other players involved . SQE would never release that information under a GDPR request as it is not the applicants personal data

And yet that is exactly what happens.

Big reddit thread about it from a year ago and if you search there are multiple others like it.

If they store what you said in game, that is your personal data. They might not want to hand it over, but they have to.

[gotaname1]

Well dam an unexpected level of compliance considering it isn't personal data nor data that could be used to identity you , interesting.

I see they have cleaned all the other data from the chat transcript and left the players typed message and the time stamp only.

tbf there wasnt any reason to give/show any other data as the report was for spamming /slap and not interactions with other players. Hence why it was probably done since there was nothing to hide to show the reason for the person's warning. Seems a doozy for SE tbh

[caffe_macchiato]

Many games these days show the offending post that you made in chat so you know exactly what you did wrong. Square Enix Holdings Co., Ltd. however is run very old-school and I’m not sure they have that technology or training. This’ll probably continue to be the case until Square Enix is bought out since they don’t seem to be changing their customer service department anytime soon. (The GMs are customer service employees and not actually players of the game)

[Jeeqbit]

All MMOs avoid giving you this information not just because you might harass the person but because it would break their Privacy Policy to provide even a hint that would lead to you figuring out who reported you. They report with the understanding that the GM won't tell them who it was.

[Ryaze]

All MMOs avoid giving you this information not just because you might harass the person but because it would break their Privacy Policy to provide even a hint that would lead to you figuring out who reported you. They report with the understanding that the GM won't tell them who it was.

That's not even remotely true. All previous MMOs that I've played explicitly tell you why you earned an infraction, often including giving you an exact quote of what was said in the instance of harassment, including timestamps.

[Ryaze]

Goodness how many times have you been the target of a report in other MMOs to have seen so many across different games to know that?


Usually a person that creates the report is given the usual "thank you for you report , we cant discuss the details but rest assured etc etc, if we find an infraction we will action etc etc, we aim to make safe places in our game environment" , so on and so forth.

The topic isn't about not receiving information after reporting someone, it's about having received disciplinary action and not being told why.

And once, in vanilla WoW. But I've been around various forums enough to see ToS violation tickets and emails in WoW, Rift, GW2, and SWTOR. All which explicitly say why an individual is receiving an account infraction.