I got a warning and the lack of communication is unacceptable.

[SeiyaSoiya]

Considering the recent 5chan twitch ban debacle... probably not.

Should there be though?
If someone is reporting maliciously I think they should receive the same punishment as would've been issued to the person reported
"but you can't prove that..."
People get punished for things with even less proof, if they wanted to they could easily just determine a report was malicious, and nobody could do anything
Just like how OP cannot do anything when they determined he was harrassing

[gotaname1]

Should there be though?
If someone is reporting maliciously I think they should receive the same punishment as would've been issued to the person reported
"but you can't prove that..."
People get punished for things with even less proof, if they wanted to they could easily just determine a report was malicious, and nobody could do anything
Just like how OP cannot do anything when they determined he was harrassing

uhm imo yes? The fact not a single braincell in the brain of whoever banned the streamer was like 'hmmm, kind of odd to have this many reports for 1 person.' And then, in a stroke of genious, ban the streamer for doing the very thing literally every other pc streamer does on stream. Absolute bravo. The fact so little backlash has happened concerning this, is disturbing.

[LianaThorne]

uhm imo yes? The fact not a single braincell in the brain of whoever banned the streamer was like 'hmmm, kind of odd to have this many reports for 1 person.' And then, in a stroke of genious, ban the streamer for doing the very thing literally every other pc streamer does on stream. Absolute bravo. The fact so little backlash has happened concerning this, is disturbing.

At the end of the day, doesnt change the fact that they were publicly streaming plugins. Even if mass reported, it's still a violation of the ToS and whoever banned said streamer probably had their hands tied in the matter. It wasn't just something quietly occurring in the background, it became a much larger & talked about issue. The same would happen if any other streamer got reported in the same way and had it blow up to public scales. The rule has always been to keep plugin & mod use to yourself or at least as quiet as possible. It's a risk you're taking by streaming it to others on a public platform with your character name & server visible.

[gotaname1]

At the end of the day, doesnt change the fact that they were publicly streaming plugins. Even if mass reported, it's still a violation of the ToS and whoever banned said streamer probably had their hands tied in the matter. It wasn't just something quietly occurring in the background, it became a much larger & talked about issue. The same would happen if any other streamer got reported in the same way and had it blow up to public scales. The rule has always been to keep plugin & mod use to yourself or at least as quiet as possible. It's a risk you're taking by streaming it to others on a public platform.

They actually blew it up by not banning literally every other streamer if they were really so intent about enforcing the rules they set. This was 1 single ban that was not even used to set an example with. Factor in that it was the result of a literal brigade, then SE did a very bad thing that could have been handled better in so many ways and reduced the ToS dangerously close to a paper tiger because of hypocrisy.

[worldofneil]

And OP needs to realise , as you pointed out a CS/GM team will never let you discuss the matter , especially if the players are in the EU where you are under strict GDPR rules to never expose peoples identity/persona to further harassment by talking about these matters because the punishment to SQE would be severe. A citizen could land themselves a few hundred Euro fine , depending on the severity , a cooperation could land themselves with a small percentage of annual earnings sort of punishment .

Sorry, but you've got that round the wrong way. If anyone in this situation is located within Europe they CAN make a request under GDPR and Square Enix will send the chat logs.

However they are one sided and will only show what you wrote, not what anyone else wrote. Possibly from that it can be worked out who they were speaking to, but SE aren't showing you that information so they're still compliant and haven't released any data on other players.

But it will have told them what they did wrong which I believe was the main concern here.

Sadly if you're outside of Europe/no GDPR, then SE don't have to do anything else.

[worldofneil]

You can only request your own personal data under GDPR , and in this regard it will be all the personal information SQE have on you in your account. You can certainly NOT request chat logs from a multiplayer game without violating data protection acts and SQE can easily ignore that under local laws as the data doesn't constitute compliance of it being handed over under any form of rightful ownership of an individual.

A chat log , even if edited to remove the other participants from the data would provide context of the other players involved . SQE would never release that information under a GDPR request as it is not the applicants personal data

And yet that is exactly what happens.

Big reddit thread about it from a year ago and if you search there are multiple others like it.

If they store what you said in game, that is your personal data. They might not want to hand it over, but they have to.

[gotaname1]

Well dam an unexpected level of compliance considering it isn't personal data nor data that could be used to identity you , interesting.

I see they have cleaned all the other data from the chat transcript and left the players typed message and the time stamp only.

tbf there wasnt any reason to give/show any other data as the report was for spamming /slap and not interactions with other players. Hence why it was probably done since there was nothing to hide to show the reason for the person's warning. Seems a doozy for SE tbh