Game Crash after entering Azim Steppe for the First Time

[papblus]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: June 26th 2022, 5:00pm cst
Frequency: Consistent Crashing
World name: Behemoth
Character name: Antoinaut Carill
Retainer name: Just made one, I don't remember
NPC name: N/A
Monster name: N/A
Class/Level: Sage 70
Party or solo: Solo
In-game time: N/A
Area and coordinates: First time entering The Azim Steppe
Housing: N/A
Steps:
1. I just hit level 70 and became a sage
2. I went to continue my story in StormBlood
3. Started the quest to enter The Azim Steppe
4. I watched the cutscene then procced to enter the zone.
5. The game crashed during the loading screen of entering the zone
6. I relog in, wait in queue, procced to loading screen, when it feels like the game is going to start it crashes.
6.5. No error code is presented on crash, I have looked in Event Viewer and couldn't find anything there either.
7. I performed every troubleshooting method in the FAQ on the website.
8. Still crashes on the loading screen after character selection.
9. I have logged in successfully and played on other characters on other servers.
10. Have reached out to email support and called the support number and have a ticket number on hand.
11. I have tried to system default setting and low visual settings.

From what I can tell, I feel like my character is soft-locked trying to enter a cutscene.

*Add more steps if necessary


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mattb\OneDrive\Documents
FINAL FANTASY XIV Online E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16334.922MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28622.922MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.528GB SYSTEM_FREEDISC_SPACE 46.870GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.958GB SYSTEM_FREEDISC_SPACE 493.339GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.498GB SYSTEM_FREEDISC_SPACE 504.949GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8170.992 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.461 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.21017.1000
SYSTEM_GRAPHICS_DRIVER_DATE 5/16/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8170.992 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.461 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.21017.1000
SYSTEM_GRAPHICS_DRIVER_DATE 5/16/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8170.992 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.461 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0380444.inf_amd64_2135839478f9f00d\B379425\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.21017.1000
SYSTEM_GRAPHICS_DRIVER_DATE 5/16/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 3 - DELL E2720HS (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {977167FD-53D3-4D6C-8202-AD25000153E2}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 19:00:00
SYSTEM_SOUND 4 - DELL E2720HS (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B80CD287-F5D6-49BA-9A86-48F54AB025A1}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 19:00:00
SYSTEM_SOUND 6 - PA248 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {50655B23-A75C-4869-ACFD-1F96F43B1219}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {BA369786-235E-438C-B445-3C06916B8BAD}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Headset Earphone (2- CORSAIR VOID ELITE Wireless Gaming Dongle)
SYSTEM_SOUND_DEVICE_ID {E72F71FE-A3F7-4AB6-B944-C6C72CE2E6A0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1682
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/20/2022 19:00:00
SYSTEM_SOUND Speakers (Echo-9S9 Stereo)
SYSTEM_SOUND_DEVICE_ID {A6B5F9F2-4BA9-4482-B5CA-5DE91DBB7BEC}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {8C901247-F697-4626-B348-078943576B4B}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {13A1C645-F448-4217-8EDC-DE03C6E575BB}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 19:00:00
SYSTEM_SOUND Speakers (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {125387F8-4766-40F8-B9EA-6FF72397EC8E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1682
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/20/2022 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F6AA6F30-8BCE-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F6AA6F30-8BCE-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29B3B4E0-64A4-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6B0F7430-79F7-11EB-8001444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F6AA9640-8BCE-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F6AA9640-8BCE-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29B45120-64A4-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29B49F40-64A4-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29B4C650-64A4-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B32DAD0-64A4-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D7BD870-8BCF-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Opera
Steam
New Tab - Google Chrome
DNF DUEL
Task Manager
Settings
Settings
Microsoft Text Input Application
general - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Creative Cloud
Adobe Genuine Service
AMD Chipset Software
Battle.net
Battlelog Web Plugins
Brackets
Burning Crusade Classic
CHITUBOX
CHITUBOX 1.8.1
Diablo II Resurrected
Escape from Tarkov
ESN Sonar
Google Chrome
Hearthstone
Heroes of the Storm
Adobe Bridge 2022
Adobe Lightroom
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
Origin
Overwatch
Overwolf
Parsec
Adobe Photoshop 2022
PunkBuster Services
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
Steam
TmUnitedForever Update 2010-03-15
Toolkit
Ubisoft Connect
UXP WebView Support
Wireshark 3.4.9 64-bit
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AMD_Chipset_Drivers
Adobe AIR
Epic Games Launcher
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Launcher Prerequisites (x64)
Brackets
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
AMD PCI Driver
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
AdoptOpenJDK JRE with Hotspot 8.0.252.09 (x86)
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
AMD Ryzen Balanced Driver
Microsoft GameInput
AMD SBxxx SMBus Driver
Battlefield 4™
Battlestate Games Launcher 12.11.1.1827
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
NVIDIA PhysX
Pokémon Trading Card Game Online
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
OldSchool RuneScape Launcher 1.2.7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
AMD Software
Cisco Packet Tracer 7.3.1 64Bit
Genshin Impact
Guild Wars 2
Mozilla Firefox 80.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
Riot Vanguard
New World
Baldur's Gate 3
Fall Guys
TrackMania Nations Forever
Hades
Marbles on Stream
DNF DUEL
Halo Infinite
ELDEN RING
STAR WARS™: The Old Republic™
Nickelodeon All-Star Brawl
MONSTER HUNTER RISE
Yu-Gi-Oh! Master Duel
Lost Ark
Super Auto Pets
Chivalry 2
Downfall - A Slay the Spire Fan Expansion
Crusader Kings II
Castle Crashers
SpeedRunners
Kerbal Space Program
Warframe
Rocket League
Tabletop Simulator
Brawlhalla
Enter the Gungeon
Tom Clancy's Rainbow Six Siege
SMITE
Fantasy Strike
FINAL FANTASY XIV Online
Stardew Valley
Wallpaper Engine
VRChat
DRAGON BALL XENOVERSE 2
VEGAS Pro 14 Edit Steam Edition
Left 4 Dead 2
Lethal League Blaze
Dota 2
Them's Fightin' Herds
Risk of Rain 2
Slay the Spire
DRAGON BALL FighterZ
Aim Lab
Phasmophobia
Temtem
Pummel Party
LEGO® Star Wars™: The Skywalker Saga
SpongeBob SquarePants: Battle for Bikini Bottom - Rehydrated
Halo: The Master Chief Collection
WinRAR 5.90 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Branding64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Tukui Client
ViGEm Bus Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD WVR64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
AMD DVR64
AdoptOpenJDK JRE with Hotspot 11.0.7.10 (x64)
UE Prerequisites (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
VEGAS Pro 14.0 - Steam Powered (64-bit)
MSVCRT Redists
Windows PC Health Check
Microsoft Update Health Tools
Microsoft Silverlight
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Paradox Launcher v2
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
Microsoft Visual C++ 2005 Redistributable (x64)
AMD User Experience Program Installer
RyzenMasterSDK
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Host - 3.1.8 (x64)
AdoptOpenJDK JRE with Hotspot 8.0.252.09 (x64)
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
AMD Settings


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004F78
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001378
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00002FB8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000264C
C:\Program Files (x86)\Steam\steam.exe 00000E44
C:\Program Files (x86)\Toolkit\Toolkit.exe 000032F8
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00000EA0
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000003E0
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002E38
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00002F3C
C:\Program Files\Riot Vanguard\vgtray.exe 0000061C
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 000017E4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30060.3006.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000026E4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.722.5052.0_x64__8wekyb3d8bbwe\GameBar.exe 000002B8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.722.5052.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00004450
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.168.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002AEC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22041.10091.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004224
C:\Users\mattb\AppData\Local\Discord\app-1.0.9005\Discord.exe 00003644
C:\Users\mattb\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00003018
C:\Users\mattb\AppData\Local\Programs\Opera GX\87.0.4390.58\opera_crashreporter.exe 00003134
C:\Users\mattb\AppData\Local\Programs\Opera GX\opera.exe 00004F08
C:\WINDOWS\Explorer.EXE 000021AC
C:\WINDOWS\System32\svchost.exe 0000136C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000010E4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000024A8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002FF8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000041B0
C:\WINDOWS\system32\ApplicationFrameHost.exe 000046B4
C:\WINDOWS\system32\DllHost.exe 00001860
C:\WINDOWS\system32\SettingSyncHost.exe 00002B7C
C:\WINDOWS\system32\cmd.exe 00002F74
C:\WINDOWS\system32\conhost.exe 00002F7C
C:\WINDOWS\system32\sihost.exe 00001E74
C:\WINDOWS\system32\svchost.exe 000023BC
C:\WINDOWS\system32\taskhostw.exe 00001D18
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000016B8
C:\Windows\System32\RuntimeBroker.exe 000047F8
C:\Windows\System32\SecurityHealthSystray.exe 00002BC8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004090
D:\SteamLibrary\steamapps\common\wallpaper_engine\wallpaper32.exe 0000377C
E:\SteamLibrary\steamapps\common\DNFDUEL\DNFDUEL.exe 000041EC
E:\SteamLibrary\steamapps\common\DNFDUEL\RED\Binaries\Win64\DNFDUEL-Win64-Shipping.exe 00002FB4
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003908
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004E4C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Jeeqbit]

I suggest you right click on your character and select Visit Another World Server. It will temporarily transfer your character to Ul'dah on another world server. Once you've done this, you can return to your home world by following the guide at https://na.finalfantasyxiv.com/lodestone/worldstatus/

If you still crash after being transported to Ul'dah, it might be that your client setting files are corrupt. You can go to Document\My Games\Final Fantasy XIV - A Realm Reborn and find the folder for your character. I suggest backing them up by dragging them onto the desktop. If it let's you login successfully, I suggest dragging the files back in and overwriting one at a time until it causes a crash again (logout and in after each one). If it causes a crash again, then the last file you dragged in is the corrupt one.

If none of that works, it could be a graphics bug involving your GPU or a problem with your graphics settings/hardware.

[papblus]

Thanks a ton! I instantly got everything going again on this character after being sent to Uldah.