A Fatal DirectX error has occurred (11000002)

[Aragon]

A Fatal DirectX error has occurred (11000002)

[Aragon]

AMD Ryzen 7 3700X 8-Core Processor 3.59 GHz
GeForce RTX 2060 SUPER GPU
16.0 GB Installed Ram
64-bit operating system, x64-based processor
Windows 10

[Aragon]

What Platform? (Steam/Windows/Mac etc.) Windows 10, Final Fantasy XIV Direct Launcher.
Wired or WIFI connection? Wifi
Are there other programs being used when running FFXIV? No.
Does this only happen to one character or all characters? Happens to multiple characters.
When did this occur? today and is unplayable. which im not at all happy about because I'm trying to save gil for a house, i don't have much time off to play.

[RalkaReias]

I have not played for like 3 months. I come back and I too get these issues. Yesterday I crashed only once, today I crashed four times in 30 minutes. Compleatly unplayable. Going to monitor this thread to see if you get a fix.

EDIT 1: I'm going to reinstall the game and do IRL stuff, I will be back maybe in 4-5 hours to see if this did anything. (I updated my graphics driver yesterday after the first crash, did not fix the issue)

[Larirawiel]

Heya.

Some tipps:
Install the newest BIOS for your mainboard. On AMD plattforms this is really important.

Disable overclocking if you do that. And things like XMP/DOCP are also overclocking. Disable it also.

If it does not help then try to underclock your CPU and GPU. It may help.

This 11000002 error is an indicator for faulty hardware.


Cheers

[RalkaReias]

I had like 5 different directx11 errors. Reinstalling the game seems to have fixed it, I hope. I've played for two hours now with no issues. I will update after I stop playing if I had crashes and how many.

EDIT: I managed to play 5 hours before the game crashed.

[Aragon]

Heya.

Some tipps:
Install the newest BIOS for your mainboard. On AMD plattforms this is really important.

Disable overclocking if you do that. And things like XMP/DOCP are also overclocking. Disable it also.

If it does not help then try to underclock your CPU and GPU. It may help.

This 11000002 error is an indicator for faulty hardware.


Cheers

Thanks for the comment just to let you know I appreciate the help.

[Aragon]

Try lower some settings, or doing a update on your GPU but yeah it sucks.

[Larirawiel]

It can also be a driver issue. I can provoke the problem on my system. If i start FF14 and WoW Classic at the same time and watch an YT video or a Twitch stream on my second monitor then i get driver resets with a high propability. After the driver reset FF14 crashes with a DirectX error. Without watching videos i have no crashes, watching videos and playing FF14 exclusively also works. Yes, it is strange and FF14 is a kind of a diva in those cases.


Cheers

[Angela_Drakken]

Having the exact same issue since the most recent patch. Reinstalled the game. Repaired client, updated all drivers. Tried running in dx9 mode. tried running in window mode/several other modes, uninstalled and reinstalled graphics drivers, contacted support, they basically told me to get lost and post here. (nice way to treat paying customers but thats another issue..) I'm honestly at the point of cancelling my sub and uninstalling. This is getting beyond ridiculous.

Another new error is the 'ffxiv.exe is blocked from accessing graphics drivers.'



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Angela Strickland\Documents
FINAL FANTASY XIV Online G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F51
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32716.453MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37580.453MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.810GB SYSTEM_FREEDISC_SPACE 167.178GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.430GB SYSTEM_FREEDISC_SPACE 1862.271GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 111.694GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 931.382GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 750.998GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.787GB SYSTEM_FREEDISC_SPACE 1614.213GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.227 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1659
SYSTEM_GRAPHICS_DRIVER_DATE 6/22/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.227 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1659
SYSTEM_GRAPHICS_DRIVER_DATE 6/22/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND_DEVICE_ID {60CA33E6-0632-4377-A9FD-887C3AC2C645}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 20:00:00
SYSTEM_SOUND LG FULL HD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E5B140AE-FBE1-456F-B068-63E48E5C63F1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
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SYSTEM_SOUND Speakers (Logitech G560 Gaming Speaker)
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/20/2021 20:00:00
SYSTEM_SOUND Speakers (Logitech G733 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {F2C21302-07E9-4F21-885B-4DDC18514E35}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.11.3479.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/20/2021 20:00:00
SYSTEM_SOUND Speakers (Yeti Classic)
SYSTEM_SOUND_DEVICE_ID {D04BFDAC-6822-4CEE-99D9-B8F62B0F1F3B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/20/2021 20:00:00
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME G560 Gaming Speaker
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SYSTEM_INPUT_NAME Yeti Stereo Microphone
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SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A34503B0-D464-11EC-800E444553540000}
SYSTEM_INPUT_NAME G733 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
A Fatal DirectX error has occurred (11000002) — Mozilla Firefox
how-dis-game-work - Discord
Mail
Inbox - Outlook ‎- Mail
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo III
Diablo Immortal
Driver Booster 9
Microsoft Edge
Microsoft Edge Update
Steam
World of Warcraft
Snap Camera 1.19.0
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30139
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30139
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31326
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30139
Realtek High Definition Audio Driver
Streamlabs Desktop 1.8.4
Mozilla Firefox (x64 en-CA)
Mozilla Maintenance Service
Intel(R) Network Connections Drivers
FINAL FANTASY XIV Online
VLC media player
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31326
Logitech G HUB
Windows PC Health Check
Microsoft Update Health Tools
NVIDIA Graphics Driver 516.59
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Battle.net\Battle.net.exe 00003254
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001BCC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001C2C
C:\Program Files (x86)\Steam\steam.exe 00001768
C:\Program Files\LGHUB\lghub.exe 00001058
C:\Program Files\LGHUB\lghub_agent.exe 00002908
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00000480
C:\Program Files\Mozilla Firefox\firefox.exe 0000068C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000221C
C:\Program Files\Snap Inc\Snap Camera\Snap Camera.exe 00002B04
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2022.30060.30007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001B0C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22052.136.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001ECC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22041.10091.0_x64__8wekyb3d8bbwe\Video.UI.exe 000030B8
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.188.612.0_x86__zpdnekdrzrea0\Spotify.exe 000035D4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00002948
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002124
C:\ProgramData\Battle.net\Agent\Agent.7893\Agent.exe 00003384
C:\Users\Angela Strickland\AppData\Local\Discord\app-1.0.9005\Discord.exe 00003278
C:\Windows\Explorer.EXE 00001098
C:\Windows\SysWOW64\DllHost.exe 00003C08
C:\Windows\System32\RtkAudUService64.exe 00002698
C:\Windows\System32\RuntimeBroker.exe 0000210C
C:\Windows\System32\SecurityHealthSystray.exe 000025D8
C:\Windows\System32\SystemSettingsBroker.exe 000043EC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003BAC
C:\Windows\System32\svchost.exe 00000370
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001E54
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C74
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001930
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000026E8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003454
C:\Windows\helppane.exe 00002394
C:\Windows\system32\ApplicationFrameHost.exe 00003ABC
C:\Windows\system32\DllHost.exe 00002C14
C:\Windows\system32\conhost.exe 000033B4
C:\Windows\system32\sihost.exe 00000B6C
C:\Windows\system32\svchost.exe 000041C4
C:\Windows\system32\taskhostw.exe 00000CA8
C:\Windows\system32\wbem\unsecapp.exe 00003804
G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001FD4
G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001DBC