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  1. #1
    Player
    Delusion_Zeta's Avatar
    Join Date
    Jun 2022
    Posts
    1
    Character
    Sarangerel Kha
    World
    Zalera
    Main Class
    Rogue Lv 26

    Game crashes after picking a specific character and loading the world

    I did a pretty routine teleport to Limsa Lominsa with my "Sarangerel Kha" character on the Zalera server, only for the game to crash. Afterwards, whenever I attempted to select that character again, the game crashed with the error:

    "
    FINAL FANTASY XIV

    An unexpected error has occurred. Exiting FINAL FANTASY XIV.

    ffxiv_dx11.exe+1E4AB5
    ffxiv_dx11.exe+32107D
    ffxiv_dx11.exe+1E474F
    ffxiv_dx11.exe+33618D
    ffxiv_dx11.exe+1A4182
    ffxiv_dx11.exe+14F4C79
    KERNEL32.DLL+154E0
    ntdll.dll+485B
    "

    I've spent hours playing the game without issues before, and my drivers are updated. I attempted to change the display mode to Windowed, deleting the settings folder, and other methods I found looking around for similar situations, but nothing changed. Even creating a new character and loading other environments doesn't cause any crashes, but loading "Sarangerel Kha" does.

    The one time I managed to see something before the crash, it looked like my character was under the floor, so it seems like the teleport somehow threw her in an invalid position that crashes the game.

    Maybe simply changing my character's position to valid coordinates would solve the issue, but I can't do that myself through the client.

    EDIT: My latest attempt to login after waiting a while (Fullscreen display and in another window) didn't actually crash, though my character really was underground. I had her walk towards the Upper Decks, at which point the game changed areas normally (aside from an abnormally long loading time) and she was above ground again.

    If something was actually done in the background regarding my character's registered coordinates to stop the crashes, thanks.

    And if that's not the case, well... At least it works now? Weird, though.
    (0)
    Last edited by Delusion_Zeta; 06-28-2022 at 11:31 AM.

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy IV Technical Support Forums

    Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System

    Thank you for posting in the Final Fantasy XIV Technical Support Forums.
    (0)

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