Codes from my hardware token are invalid?

[worldofneil]

I contacted support and suspended my token, and this time i logged to the game without problems, so i tried to unlink my hardware token and tried to put a software one with my cellphone, but i cant unlink it, because i need to put a code from the token, and always says error password.

Which smartphone token are you using?

If you're using the Square Enix one when you add the software token as part of the process they send a ode to the the registered email address and you have to get that email and type that code into the app, have you done that part?

However I would suggest just use the new Google Authenticator compatible one instead as that can be used by many more applications and is much simpler to setup (as well as use on multiple devices).

Also not sure if you're aware, but once a hardware token is unlinked it can never be used again and going back to a hardware token will require a new one.