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  1. 06-29-2022 06:22 PM #1
    HuaTuo
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    HuaTuo's Avatar
    Join Date
    Aug 2021
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    128
    Character
    Hua Tuo
    World
    Zurvan
    Main Class
    Conjurer Lv 90

    STEAM account hacked, cannot access game

    SE already sent email saying I have to restore access to steam client before being able to play, but steam support isn't replying for 2 days now.

    Is it possible to get new steam account, buy the license and THEN use my login credentials to access an account that's been linked to my other steam account? I know that's a bit of a hipshot, but I'm going nuts here and wonder how to solve this. Wish there was a way to unlink the game from steam, but apparently that's not possible.....
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  2. 06-30-2022 06:22 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
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    Oct 2018
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    2,853
    Greetings and thank you for posting the Final Fantasy XIV Technical Support Forums.

    We apologize for the inconvenience as the issue you are describing would not be able to be handled by the technical support forums. The issue would best be handled by the European Square Enix Support Center as the account in question appears to be part of that region. Please contact their support team by creating a support ticket at https://support.eu.square-enix.com

    This thread will be moved to "Separate Support Required’.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
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