Hello, i tried to log in today to the game, im using a hardware token. When i tried to log in it says password invalid. I thought it was my password, not the token one, so i tried to log in on lodestone, and it says the same error, this time on the one time password window. I contacted support and suspended my token, and this time i logged to the game without problems, so i tried to unlink my hardware token and tried to put a software one with my cellphone, but i cant unlink it, because i need to put a code from the token, and always says error password.

Maybe is malfunctioning, unsync? How should i proceed?