Good morning and thank you for the reply.

For any one still experiencing the issue, could you try the following:

. Delete or rename the "etc" folder that exists within the game's installation folder. Please also check the game folder in "My Games" as well.

Below are the default locations for the installation folder:

- Standard Windows version -
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn

- Steam version -
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online


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