Error code 90002 on multiple characters.

[RobotGuardianXL]

I try to log in as various characters, but after waiting in the queue and seeing the waking up in inn room animation, the error code 90002 pops up and kicks me off.

To see if it was something wrong with my computer, I made a new character (Raspberry Robinson, on Zalera) and played as her until she too suffered the error code a couple days later after a hiccup in connection.

I have one character I can play as (Graceful Gecko, on Brynhildr). The others give me the 90002 error.

This has been going on for days, I'm missing out on a huge chunk of the Make it Rain Campaign, and am at my wit's end trying to figure this out. I've even tried uninstalling and re-installing FFXIV. Please help if you can. Thank you.



Date & Time:
Since just after the 6/6/2022 update.


Frequency:
All day every day since 6/6/2022. I keep checking them multiple times a day to see if the problem has solved itself.


World name:
Mateus, Coeurl, Brynhildr, and Zalera.


Character name:
* Littlewonder Kailux (Mateus)
* Lillian-ban Baelsar (Coeurl)
* Saorsa Warbler (Coeurl)
* Lilira Ul'namo (Coeurl)
* Mon Lys (Brynhildr)
* Cornelius Robinson (Brynhildr)
* Marina Fangfin (Zalera)
* Raspberry Robinson (Zalera)



Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Varies between characters.
Party or solo: Solo
In-game time: No idea, but also is different for each character.


Area and coordinates:
* Mon Lys - Home world Brynhildr, visiting Mateus. Logged out properly at the Ishgard Cloud Nine inn room.

* Cornelius Robinson - Home World Brynhildr. Logged out properly at the Ul'dah Hourglass inn room.

* Lillian-ban Baelsar - Home World Coeurl, visiting Mateus. Logged out properly at the Ul'dah Hourglass inn room.

* Saorsa Warbler - Home World Coeurl, visiting Mateus. Logged out properly at the Ishgard Cloud Nine inn room.

* Lilira Ul'namo - Home World Coeurl, visiting Mateus. Logged out properly at the Ul'dah Hourglass inn room.

* Littlewonder Kailux - Home World Mateus, visiting Zalera. Logged out properly at the Ul'dah Hourglass inn room.

* Marina Fangfin - Home World Zalera. Logged out suddenly due to connection hiccup while in the East Shroud.

* Raspberry Robinson - Home World Zalera. Logged out suddenly due to connection hiccup while in the Limsa Lominsa Lower Decks.




Housing: N/A



Steps:
1. Restarted computer
2. Restarted router
3. Uninstalled/re-installed FFXIV
4. Contacted Square Enix support
5. Tried disabling antivirus
6. Tried running FFXIV as Administrator
7. E-mail from support asks me to post here about this



Connection Specs
- Type of internet connection/provider: Breeze
- Modem maker/model number: Netgear

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS X550JK.303
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8075.008MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10379.008MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.528GB SYSTEM_FREEDISC_SPACE 99.779GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4624
SYSTEM_GRAPHICS_DRIVER_DATE 3/7/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 850M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 850M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6047 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvamig.inf_amd64_531cf42fcad619f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvamig.inf_amd64_531cf42fcad619f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvamig.inf_amd64_531cf42fcad619f7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvamig.inf_amd64_531cf42fcad619f7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1295
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2022 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Conexant SmartAudio HD)
SYSTEM_SOUND_DEVICE_ID {AB734601-7919-4011-9CEF-CA630B4F8FF4}
SYSTEM_SOUND_DEVICE_NAME CHDRT64.sys
SYSTEM_SOUND_DRIVER_VERSION 8.66.77.57
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2017 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F9F7160-5C14-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F9E38E0-5C14-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F9F7160-5C14-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F9F7160-5C14-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9FA0A9E0-5C14-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F9E38E0-5C14-11EB-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9FA0A9E0-5C14-11EB-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Asus
Laptop Model Number: K550J

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 102.0.5005.115 (Official Build) (64-bit)
- Internet Explorer Version: N/A (This is completely discontinued by Windows and unable to be downloaded anymore, as I replied to the e-mail from support)

------------------------------------------------------

[RobotGuardianXL]

I have lost access to Graceful Gecko.

Logging in on a different computer did not fix the issue.

After days of researching, contacting Support, and suggestions from other players proving completely unfruitful, I must conclude that this problem is not coming from my computers or internet connection. Some bug or glitch or something must be rendering all my characters unplayable. I hope someone fixes this soon. This has gotten old FAST.

And I waited all year to participate in the Make it Rain Campaign since I had to miss it last year. Guess I'll be missing this one too because of this!

[SillyCrow]

Do a tracert to your datacenter then ping continuously each part of the route and check for packet loss.

If you get 100% packet loss at part of the route, it's probably because it's not responding to pings so you can ignore it.

But if you get responses and then you see gaps with no responses, that's packet loss.

Then you have to figure out who owns that part of the route. Is it you? Your Internet service provider? Square Enix's Internet Service Provider?

[Shuuli]

I will give you the only advice I can - make a real ticket in the support page. They will reply to you via mail. It might take a few days tho.

Also, I know some net service providers had issues before with the servers, are you using VPN? If not perhaps try it. (Just a blind tip)

[RobotGuardianXL]

make a real ticket in the support page.

..........that is where I started. Support sent an e-mail back telling me to post it here too...

[RobotGuardianXL]

Update:
I can play if I use my phone as a wi-fi hotspot.

Still waiting to hear back from my ISP.