Square Enix Does not care about Stalking/Harassment In Game

[AithneDorcha]

After reporting the same player for the 8th time for entering our FC house after asking them to leave and that they are not welcome because of predatory behavior and receiving the obligatory message:

"Hello, Aithne Dorcha, and thank you for your GM call. We have received your report regarding grief tactics and we apologize for any disruption that this has caused. Thank you for providing enough information for us to begin an investigation in accordance with our policies. Although we cannot share the outcome with you for privacy reasons, rest assured that we take disruptive behavior very seriously and we will ensure the appropriate action is taken."

It is all but apparent Square Enix does not take Stalking/Harassment "very seriously" at all. If anything they blatantly ignore it because at the end of the day who would want to burn a cash source? My question is at what point should they be held liable for not enforcing the ToS that they in turn hold us, players, to. We enter into a contract with Square to play this game and in turn, they are supposed to provide some form of a safe experience. As an FC leader, I shouldn't have to lock my FC house down because of one person making it impossible for other members of the community to visit us if they are looking for an FC, coming by for crafting, or simply just visiting some of our members who they are their friends.

The GM's give the same response time, after time after time. Lock the house, blacklist the person... That tells me that they don't want to deal with the problem. When a player has been reported numerous times over a span of months for predatory behavior then the GMs should now be complicit in said behavior. Throwing your hands up and saying NOPE NOT MY PROBLEM is a great way to make a problem erupt and ruin a community, great job.

[Kes13a]

not sure what their issue is personally. they do seem strangely reluctant to enforce anything like that.

but thats not just them, that seems industry wide. stalkers/harassers are notoriously difficult to action against apparently. mind you there are several entities they same to take this approach with, and it does point to holes in their "support" guidelines.

those ones they really need to define, since it is harmful to the game and the players.

[Misplaced_Marbles]

those ones they really need to define, since it is harmful to the game and the players.

But they won't do that for any rule to avoid getting called out for their inaction. Although i'm sure you know this, the rules are vague and up for interpretation by design.

[kpxmanifesto]

But they won't do that for any rule to avoid getting called out for their inaction. Although i'm sure you know this, the rules are vague and up for interpretation by design.

This. If SE explicitly says that something is against the rules, then the onus is on them to enforce the rules, but if they purposely keep the rules vague then they don't have to enforce them. Enforcing rules requires manpower/money, so from a monetary standpoint its beneficial to SE to leave these issues unresolved.

[DPZ2]

The GM hands may be tied if you are unwilling to follow the advice given first (lock the FC house so that non-FC members can't get in, put the offending person on personal blacklist).

Hopefully you've provided them with the name, location and times of offenses. 'Predatory behavior' is a useless quantifier if there aren't solid reasons (chat records, mostly) to back them up. Complaints from multiple sources (including name, locations, times and offensive behavior) are more compelling, so if you have witnesses, have them put in similar reports.

Be cautious, because multiple people reporting a player can be interpreted as harassment if the reports don't pan out.

Sorry to hear of your problems. Hope it can be resolved.

[NekoMataMata]

The GM hands may be tied if you are unwilling to follow the advice given first (lock the FC house so that non-FC members can't get in, put the offending person on personal blacklist).

Hopefully you've provided them with the name, location and times of offenses. 'Predatory behavior' is a useless quantifier if there aren't solid reasons (chat records, mostly) to back them up. Complaints from multiple sources (including name, locations, times and offensive behavior) are more compelling, so if you have witnesses, have them put in similar reports.

Be cautious, because multiple people reporting a player can be interpreted as harassment if the reports don't pan out.

Sorry to hear of your problems. Hope it can be resolved.

This is also their fault though.

Why can't we outright prevent one individual from entering a house? Why does an entire FC have to close its doors to outsiders because one person decided to be a creep?

Because Square refuses to give us the tools to deal with stalking/harassment properly.

[Solowing]

This is also their fault though.

Why can't we outright prevent one individual from entering a house? Why does an entire FC have to close its doors to outsiders because one person decided to be a creep?

Because Square refuses to give us the tools to deal with stalking/harassment properly.

Why do they need to create a entirely new system when you can ignore them and pretend they arnt there?

[anguel]

Why do they need to create a entirely new system when you can ignore them and pretend they arnt there?

says the guy that is the subject of this topic ! lol

[NekoMataMata]

Why do they need to create a entirely new system when you can ignore them and pretend they arnt there?

Why should you have to ignore the damage that they could be doing to your FC?

Imagine trying to make a open, welcoming community but you have someone stalking every location your community is at scaring people that might be interested away.

That should be reason enough alone.

[anguel]

Why should you have to ignore the damage that they could be doing to your FC?

Imagine trying to make a open, welcoming community but you have someone stalking every location your community is at scaring people that might be interested away.

That should be reason enough alone.

Nekomatamata, this person is the one this very thread is about, he is the one actively stalking them, thus the reason of hes "particular" answear