you prevalent attitude aside.. you have bigger issues.

if your story is true, someone from Bosnia, logged into an account which has a OTP. you may want to sit back and think about that, and what that may mean to other accounts instead of thinking up more vitriol to throw around the forums. I mean you didnt go to any links or anything you say, but they seem pretty deep into your affairs... just a thought you may want to mull over a bit.

but done here. good luck with the account. I hope your husband is the one dealing with Customer Service.