Question Regarding Bans on Compromised Accounts

[Kes13a]

Ethics has a lot to do with it actually. Regardless if a business's departments are separate, they are still the same company, and should be aligned operationally. If you are going to charge consumers for services they do not have access to (whether its common practice or not) is not ethical..no matter how your account billing is set up, ESPECIALLY, if there is no way to cancel those payments, or contact anyone to resolve it.

unethical would be doing nothing. they are looking into it. your $0.50 cents a day wont even start to pay their wages, so you are in fact, getting OVER your money's worth. but feel free to raise a stink about it.

[Gramboozle]

unethical would be doing nothing. they are looking into it. your $0.50 cents a day wont even start to pay their wages, so you are in fact, getting OVER your money's worth. but feel free to raise a stink about it.

Its principle, I wouldn't care if its .01 cent, if you are charging people for services they do not have access to, that is unethical. I don't care if they have the entire company working on the investigation, that is irrelevant. I shall make a stink with or without your approval.

[Risvertasashi]

Its principle, I wouldn't care if its .01 cent, if you are unethically charging people for services they do not have access to, that is unethical. I don't care if they have the entire company working on the investigation, that is irrelevant. I shall make a stink with or without your approval.

So, you could open a dispute with your financial institution and if they did indeed charge you while the account was suspended/you have no access, you do actually have a pretty good chance of winning (no matter what SE's ToS says).

However, if you do this, SE will permanently ban the account. Which is the caveat of using a bank's dispute process against any subscription service.

I'm actually in the process of doing this very thing to Twitch. They've bricked my account so it has no hostage value anymore.

[Gramboozle]

So, you could open a dispute with your financial institution and if they did indeed charge you while the account was suspended/you have no access, you do actually have a pretty good chance of winning (no matter what SE's ToS says).

However, if you do this, SE will permanently ban the account. Which is the caveat of using a bank's dispute process against any subscription service.

I'm actually in the process of doing this very thing to Twitch. They've bricked my account so it has no hostage value anymore.

I appreciate the info! We definitely reached out to our bank already, they said they cant stop the payments because of the recurring payment authorization, their suggestion was to contact SE Customer support and ask them to cancel it, but they wont even talk to us until their investigation is complete. I know I can close my bank account, but thats not a feasible option at the moment, but if this goes on for too long I think that might be our only course of action, unfortunately.