Question Regarding Bans on Compromised Accounts

[Arazehl]

There is no assumption when you stated yourself that they spammed from his account for hours. The only reason they do that is when they are phishing and they always do it from a phished account. it's common knowledge. SE also didn't select your choice to auto pay either. In the meantime until such time you can access the account back, then you'll have to wait. Sorry if you don't like that answer.

[Gramboozle]

There is no assumption when you stated yourself that they spammed from his account for hours. The only reason they do that is when they are phishing and they always do it from a phished account. it's common knowledge. SE also didn't select your choice to auto pay either. In the meantime until such time you can access the account back, then you'll have to wait. Sorry if you don't like that answer.

I think your reading comprehension may be impaired. Just because something is "common knowledge" doesn't guarantee an outcome. Correlation does not equal causation and you are absolutely making an assumption. You are simply being rude for the hell of it, and its not really appreciated. No matter what you think you know, its not ethical to charge consumers for services that aren't accessible. Your apology is not genuine or accepted.

[Kes13a]

I think your reading comprehension may be impaired. Just because something is "common knowledge" doesn't guarantee an outcome. Correlation does not equal causation and you are absolutely making an assumption. You are simply being rude for the hell of it, and its not really appreciated. No matter what you think you know, its not ethical to charge consumers for services that aren't accessible. Your apology is not genuine or accepted.

lets put it this way.

account billing and customer service are not the same people. if your account is set up to auto pay, it auto pays. doesnt care if you are banned or not unless the account is terminated by customer service.

a temporary suspension will not stop the billing process. you may not like it, but regardless of the circumstances, the account was banned for activities, not terminated. for that reason, the billed "play time" continues, whether you can access the account or not. if you can refrain from the way you put things in this particular reply, they may even credit time, who knows. but venting all over them will ultimately solve little.

ethics has little to do with it

[Gramboozle]

lets put it this way.

account billing and customer service are not the same people. if your account is set up to auto pay, it auto pays. doesnt care if you are banned or not unless the account is terminated by customer service.

a temporary suspension will not stop the billing process. you may not like it, but regardless of the circumstances, the account was banned for activities, not terminated. for that reason, the billed "play time" continues, whether you can access the account or not. if you can refrain from the way you put things in this particular reply, they may even credit time, who knows. but venting all over them will ultimately solve little.

ethics has little to do with it

Ethics has a lot to do with it actually. Regardless if a business's departments are separate, they are still the same company, and should be aligned operationally. If you are going to charge consumers for services they do not have access to (whether its common practice or not) is not ethical..no matter how your account billing is set up, ESPECIALLY, if there is no way to cancel those payments, or contact anyone to resolve it.

[Kes13a]

Ethics has a lot to do with it actually. Regardless if a business's departments are separate, they are still the same company, and should be aligned operationally. If you are going to charge consumers for services they do not have access to (whether its common practice or not) is not ethical..no matter how your account billing is set up, ESPECIALLY, if there is no way to cancel those payments, or contact anyone to resolve it.

unethical would be doing nothing. they are looking into it. your $0.50 cents a day wont even start to pay their wages, so you are in fact, getting OVER your money's worth. but feel free to raise a stink about it.

[Gramboozle]

unethical would be doing nothing. they are looking into it. your $0.50 cents a day wont even start to pay their wages, so you are in fact, getting OVER your money's worth. but feel free to raise a stink about it.

Its principle, I wouldn't care if its .01 cent, if you are charging people for services they do not have access to, that is unethical. I don't care if they have the entire company working on the investigation, that is irrelevant. I shall make a stink with or without your approval.

[Risvertasashi]

Its principle, I wouldn't care if its .01 cent, if you are unethically charging people for services they do not have access to, that is unethical. I don't care if they have the entire company working on the investigation, that is irrelevant. I shall make a stink with or without your approval.

So, you could open a dispute with your financial institution and if they did indeed charge you while the account was suspended/you have no access, you do actually have a pretty good chance of winning (no matter what SE's ToS says).

However, if you do this, SE will permanently ban the account. Which is the caveat of using a bank's dispute process against any subscription service.

I'm actually in the process of doing this very thing to Twitch. They've bricked my account so it has no hostage value anymore.

[Arazehl]

I think your reading comprehension may be impaired. Just because something is "common knowledge" doesn't guarantee an outcome. Correlation does not equal causation and you are absolutely making an assumption. You are simply being rude for the hell of it, and its not really appreciated. No matter what you think you know, its not ethical to charge consumers for services that aren't accessible. Your apology is not genuine or accepted.

The only thing I apologized for is your lack of acceptance of a well known fact. If you couldn't handle it, there's nothing I can do. What I stated may felt a bit blunt, and you have the right to like it or not. However, if you don't want a response that may not coddle to you in a way that you may wish to hear, than I suggest you don't post in the official forums and just take the matter directly to "Support" where you'll get an official response you can't argue with.

[Gramboozle]

The only thing I apologized for is your lack of acceptance of a well known fact. If you couldn't handle it, there's nothing I can do. What I stated may felt a bit blunt, and you have the right to like it or not. However, if you don't want a response that may not coddle to you in a way that you may wish to hear, than I suggest you don't post in the official forums and just take the matter directly to "Support" where you'll get an official response you can't argue with.

I could care less of your specific opinion, or your suggestions to be frank. All of which..still pointless, unhelpful, and rude. I would suggest you don't stalk the public forums for opportunities to be a complete twat to strangers for absolutely no reason, but I think you and I both know you aren't capable of that.