I think a beastial race is always going to be less popular.
Charr in GW2 and Tauren in WoW aren't popular either they're quite rare to come across ( will people have a mental breakdown again cuz I mentioned WoW LOL? ).
Even less so female ones they're almost non-existent.
Not saying they should be neglected because of that.
But even if say they just solved all of the issues I don't think the playerbase for them would increase much long-term.
Maybe short term there would be a bump but then people would just go back again I think.