connection to the server was lost 90002

[sunnydove]

Since I have updated to the new 6.15 patch. I receive this message every time I try to log a character in. I'll get the loading screen but there is no sounds or music that usually starts to play. I just get the connection to the server was lost 90002 after 15 seconds or so.

I'm running on a laptop with an
i7-10750 cpu
RTX 2060
I am on a wireless connection.
Only firewall is the Windows firewall.

As a truck driver I drive all over and use many truck stops wi-fi. Some are better than others but I've been able to connect with the game for many months until today. I've restarted my computer several times and disconnected and reconnected with the wi-fi several times. Nothing seems to work. Any help would be appreciated

edit 1: I got to where my character started waking up and then got the connection to the server was lost 90002.

edit 2: I was able to get on and play around for a few minutes at a different place in a different state. Yesterday was in Indiana and now I am in Kentucky. The connection at the place today was objectively worse but I was able to get on there so don't know what happened yesterday.

[Rhombus]

I am having the same problem since the patch. They changed something.

[Yuletide]

https://www.siliconera.com/ffxiv-6-1...s-1-0-and-1-1/

https://www.reddit.com/r/ffxiv/comme..._on_windows_7/

Due to the changes in TLS :

In order to better maintain the game's security, connections using TLS 1.0 and 1.1 will be blocked. As a result, the game client can no longer be launched on the Windows®7 and Mac 32-bit platforms.

you probably need to enable TLS 1.2 (especially if you get the "unable to complete version check" error after entering your login information).

is it related to this?

[sunnydove]

I don't get the unable to complete version check. Running Windows 10 on my machine. The article looks like it is for users with Windows 7 or MacOS.

[sunnydove]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\sunny\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS FB06
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16173.363MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18605.363MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 459.682GB SYSTEM_FREEDISC_SPACE 246.521GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8086.682 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_23a1c1315f01c788\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_23a1c1315f01c788\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_23a1c1315f01c788\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_23a1c1315f01c788\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9365
SYSTEM_GRAPHICS_DRIVER_DATE 3/9/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14066 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_286983e3f0a8d859\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_286983e3f0a8d859\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_286983e3f0a8d859\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvcvegpu.inf_amd64_286983e3f0a8d859\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {3B749028-7E52-4CC2-A813-46FD1F120C8F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8923.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/23/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A133530-6EB9-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC0D4AC0-68B5-11EB-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC0D4AC0-68B5-11EB-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A133530-6EB9-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A133530-6EB9-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A133530-6EB9-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A133530-6EB9-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC0D4AC0-68B5-11EB-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4A133530-6EB9-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application
GMSG
Nahimic
Nahimic
Steam
connection to the server was lost 90002 - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Rebel Galaxy
Recettear - An Item Shop's Tale
Intel(R) HID Event Filter
Drivers Update v2.5.6
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
ShotOnline
Steam
System Backup 8.0.20200526
Intel(R) Wireless Bluetooth(R)
Kinect for Windows Speech Recognition Language Pack (en-NZ)
Intel® Software Installer
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Server Speech Recognition Language - TELE (en-IN)
Kinect for Windows Speech Recognition Language Pack (en-AU)
ControlCenter 3.0 Package v3.01
Realtek Card Reader
Realtek Ethernet Controller Driver
Kinect for Windows Speech Recognition Language Pack (en-US)
Kinect for Windows Speech Recognition Language Pack (en-IE)
Kinect for Windows Speech Recognition Language Pack (en-CA)
Kinect for Windows Speech Recognition Language Pack (en-GB)
Microsoft GameInput
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Smart Backup (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Office Home and Student 2019 - de-de
Microsoft Office Home and Student 2019 - en-us
Microsoft Office Hogar y Estudiantes 2019 - es-es
Microsoft Office Home and Student 2019 - fr-fr
Microsoft Office Home and Student 2019 - ko-kr
Microsoft Office Home and Student 2019 - zh-cn
Microsoft Office 家用版 2019 - zh-tw
Microsoft OneDrive
PGA TOUR 2K21
F1 2020
WGT Golf
Kidnapped Girl
VTube Studio
Euro Truck Simulator 2
Winning Putt: Golf Online
Crush Crush
Mirror
VR Kanojo
VR Benchmark Kanojo
Intel(R) Serial IO
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) LMS
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Server Speech Platform Runtime (x64)
Intel(R) Chipset Device Software
Documentation Manager
Windows PC Health Check
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Intel(R) Serial IO
NVIDIA Graphics Driver 451.67
NVIDIA GeForce Experience 3.20.3.63
NVIDIA PhysX System Software 9.19.0218
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.42.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dynamic Application Loader Host Interface Service
Intel(R) Management Engine Components
Intel(R) Icls
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000250C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003798
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001F38
C:\Program Files (x86)\Steam\steam.exe 00003E84
C:\Program Files\Google\Chrome\Application\chrome.exe 00001108
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00002ED8
C:\Program Files\WindowsApps\A-Volute.Nahimic_1.9.8.0_x64__w2gh52qy24etm\Nahimic3.exe 000023D4
C:\Program Files\WindowsApps\CLEVOCO.FnhotkeysandOSD_3.77.0.0_x64__6h6z29zh29qx0\FnKey\FnKey.exe 000039DC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.168.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003078
C:\Users\sunny\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 000034E0
C:\Windows\Explorer.EXE 00003194
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_71cc42bf8b620f67\igfxEM.exe 00001B50
C:\Windows\System32\RtkAudUService64.exe 00002460
C:\Windows\System32\RuntimeBroker.exe 00000434
C:\Windows\System32\SecurityHealthSystray.exe 000038F8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003604
C:\Windows\System32\svchost.exe 00003F50
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000348C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003D28
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002DEC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000038D0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000359C
C:\Windows\system32\ApplicationFrameHost.exe 00001320
C:\Windows\system32\DllHost.exe 00003C30
C:\Windows\system32\SettingSyncHost.exe 00000DB8
C:\Windows\system32\sihost.exe 00003AC0
C:\Windows\system32\svchost.exe 00002B08
C:\Windows\system32\taskhostw.exe 000024F0

[RobotGuardianXL]

Same problem here since that patch. With 8 different characters. -_-

I feel your pain, and hope this gets fixed soon!

[AffGnome]

So many people are getting these disconnects - its nuts

[Magiqa]

Had same connection errors before!

Disconnected in the middle of a savage raid as a healer with 90002. Had to wait to get back in because character was still online... Restarted client and I could log back in.

Also getting a lot of DirectX related crashes lately. Recently reïnstalled graphics and DirectX drivers. Hopefully this cleared the issue.

[AriannaStormwake]

i was testing some emotes on an alt i fantasia-ed back to suncat to check if its the same fem miqo voice 12 as my main
and i got dc from this error to 2002 whats going on?
on zodiark server
p.s fixed it was a network issue(launcher news post)

[Gaspodia]

Just got kicked out on Lich too; while riding high in the sky on a two person chocobo - fortunately husband didn't get squished by being dropped from a great height though. I joined a 679 person queue and am still waiting to get back in.