If you had your account compromised and you see that items/gil are missing. You should contact support again and have your account suspended so that you can be cleared of RMT activity. Then, after your account gets unsuspended you can put in for item restoration. From my experience its a small team doing this and the process to clear your account of RMT suspicion will be a few days, but restoring items or rolling back the account will take quite some time. For me it was several months to recover. Take better care to not click on links or login to fake forum pages etc.