Please help, account hacked

[LianaThorne]

All you can do is report it to support and have anyone in game report his account to get it suspended. If you're in an FC and he has an important position tied to gil access, have someone change his rank.

Assuming he fell for the gil scam (which, now you know is a scam and can learn your lesson from), nothing you can do except submit a ticket and wait it out. It may take days or longer.

In the future, random players in tells don't want to give you free gil. They want to take your account. If you want free gil, go to a giveaway at a venue.

[LittleArrow]

All you can do is report it to support and have anyone in game report his account to get it suspended. If you're in an FC and he has an important position tied to gil access, have someone change his rank.

Assuming he fell for the gil scam (which, now you know is a scam and can learn your lesson from), nothing you can do except submit a ticket and wait it out.

In the future, random players in tells don't want to give you free gil. They want to take your account. If you want free gil, go to a giveaway at a venue.

It wasn't free gil. He thought he logged into the forums. We did report his account. His character was lead of our FC. The hacker already kicked officers out and left those without any position to do anything in. We reported it to the GM's but still no response from them. I'm praying the GMs acted when they got the ticket b/c they haven't been back on. Still haven't heard from a GM sadly.

[LianaThorne]

It wasn't free gil. He thought he logged into the forums. We did report his account. His character was lead of our FC. The hacker already kicked officers out and left those without any position to do anything in. We reported it to the GM's but still no response from them. I'm praying the GMs acted when they got the ticket b/c they haven't been back on. Still haven't heard from a GM sadly.

Yeah, the gil scam has you log into a copy of the forum. It's embedded with a keylogger that copies your information and the hackers access your account from there. He didn't log into the forums, he saw a link for free gil leading to the fake forum website and went from there. There's no other way to get access to that fake forum site aside from going to a link sent to you in tells.

And yes, it will take time for them to do anything. All you can do is wait and rebuild from here.

[Mosha]

Yeah, the gil scam has you log into a copy of the forum. It's embedded with a keylogger that copies your information and the hackers access your account from there. He didn't log into the forums, he saw a link for free gil leading to the fake forum website and went from there. There's no other way to get access to that fake forum site aside from going to a link sent to you in tells.

And yes, it will take time for them to do anything. All you can do is wait and rebuild from here.

it's not always free gil, sometimes it's a fake forum link with "THIS MUST BE STOPPED FOR THE GOOD OF FFXIV" or something along those lines.

[LianaThorne]

it's not always free gil, sometimes it's a fake forum link with "THIS MUST BE STOPPED FOR THE GOOD OF FFXIV" or something along those lines.

I haven't ever seen any outside of the example I gave so wasn't aware. Just thought it was gil *shrug*

[LittleArrow]

did he use the same password for both email and his SE account?

Not at all. He just got the emails back to back saying it's been taken off and to put in a confirmation code. I had no idea you could take those off without putting in the confirmation code from the email. The hacker already took all FC bank gil. Still no response from GM.

it's not always free gil, sometimes it's a fake forum link with "THIS MUST BE STOPPED FOR THE GOOD OF FFXIV" or something along those lines.

This is what I was referring to. I was given a message just like this and ALMOST logged into it as well. It was asking me to sign a petition over something and I was curious to see the thread on the subject.

This is so heart breaking to see it happen in real time. The hacker has the power to destroy our FC house. I put in a ticket 2 hours ago. I know they're busy, but I had desperately hoped they would see this as an emergency.

[BristolRuss]

I put in a ticket 2 hours ago. I know they're busy, but I had desperately hoped they would see this as an emergency.

Yeeeeah unlikely. These things aren't normally dealt with in hours, more like days. And if the character needs a rollback to restore gil/items then you are looking at likely weeks if not months.

[Aelin_Ashryver]

Yeeeeah unlikely. These things aren't normally dealt with in hours, more like days. And if the character needs a rollback to restore gil/items then you are looking at likely weeks if not months.

And they sadly will not fix any damage done to the FC

[Arazehl]

Ok let's assume your better half has reported their account as compromised. Here is what happens next. When support gets your report it will directly suspend your account login. They will contact the account holder via email to inform them they have done so. They will request more information to verify proof of owning the account. Once this is cleared up, you can fix your passwords anew and log in.

You'll notice all your gil is gone. You'll also notice that the FC's gil will be gone as well since they were "leader" of the FC and the compromised account. You may even see that the scammers deposited the personal gil taken from your personal stash, into the company chest and removed it all in one lump sum. (FC gil and personal gil) probably leaving a zero balance.

Support will get your account back, but it usually takes up to 10 days to rollback your account to reimburse your personal gil lost. Not much you can do but wait until that happens. Remember any added loot, gil or items you obtain while waiting for the rollback will be gone once the rollback happens. The FC will not get any lost gil back usually. Since it was the leader getting scammed, I'm not sure what arguments Support has for not returning the FC's gil. If it was an officer with access to FC funds then you definitely would not see 1 gil of that return to the FC.

Lastly I want to point out that the person that sends you these tells are on a poor scammed victims account sending out mass tells. They are victims just like your husband is now and probably sent out mass tells with his character when they had control of it. Just so others know, never follow a link from strangers. If it looks phishy it probably is.

Good luck and hope it all works out for you.

[Mika_Zahard]

It wasn't free gil.

That IS free gil, your husband fell for the 300M gil raffle giveaway scam.

The trick is, the gil being raffled is YOURS.