Random crash to desktop no errors

[Draven427]

I have been having an issue with this game just crashing to desktop with no errors for almost 5 months now. I tried EVERY solution I could find online and nothing worked by any stretch of the imagination. It got to the point I formatted my computer and started over from scratch. For about a week the game worked with only one or two crashes the whole week. So I thought I was golden.

Then today after entering Ultima Thule it either crashes after the world loads or it crashes while still on the loading screen. It's to the point the game doesn't load far enough for me to get out of the zone. If anyone could offer some advice I would greatly appreciate it.

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Draven427]

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-9600KF CPU @ 3.70GHz (6 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F3
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8133.770MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26565.770MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.937GB SYSTEM_FREEDISC_SPACE 135.050GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 931.368GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.762GB SYSTEM_FREEDISC_SPACE 1389.739GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4066.885 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_7ad37590e62d4afc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_7ad37590e62d4afc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_7ad37590e62d4afc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_7ad37590e62d4afc\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1295
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (2- ASTRO MixAmp Pro )
SYSTEM_SOUND_DEVICE_ID {3FA424DC-E1F6-413A-839C-E42D388FE1C7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1682
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/20/2022 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {20F9891F-3965-4B0C-8CD5-97CB1D9992FF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {102E5470-EA26-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79E487A0-EBA6-11EA-8001444553540000}
SYSTEM_INPUT_NAME ASTRO MixAmp Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {102EA290-EA26-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9CF93B40-EA3F-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9CF96250-EA3F-11EA-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9CF98960-EA3F-11EA-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {102EA290-EA26-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

[Dynratygus]

Good morning and thank you for the reply.

Is this issue happening on the Windows version or Steam version of Final Fantasy XIV? Additionally, is the game installed on the C drive or a secondary drive? If on a secondary drive, can you try installing Final Fantasy XIV on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Draven427]

It is the steam version, it is on a secondary drive as are all of my other games. The last time it was on the C drive the game itself would not load, it would CTD before getting to the main menu screen.

[Draven427]

BumpBumpBump

[Treesus]

I wouldnt hold your breath till the next major patch. Your far from the only person with similar issues and almost every thread turns out the same. Game just seems to be almost completely broken for some people. Ive done 15 full uninstalls to reinstalls, used the "fix game" button more times then I remember, and even did a full nuking of my PC to factory default and it still starts crashing. Ive even had it start crashing to desktop with no reports only 7 min after it JUST finished doing a full reinstall of the game with it running on FAR lower specs then what my PC should be able to handle. Heres hoping its fixed with 6.2. Elsewise I guess its just time to move on.

[Draven427]

I've done multiple wipes/reinstalls on both the internal and external HDs. The sad thing is I would love to move on but I have encountered another problem with infinite loading screens on the quest Bountiful Ruins. I can't advance the quest due to the game getting stuck in an infinite loading screen OR it CTD. Getting hard to justify paying for a game I can't play

[Weezuz]

Ive had errors since 6.1 dropped bare in mind ive never ever had any issues before with any content but im still yet to get any resolution from any actual support from SE on here, apart from the normal "did you uninstall and reinstall yada yada stuff". I had to resort to watching certain cutscenes on my PS4 just to get through the 6.1 MSQ to be able to swap back to playing on PC. It works but i shouldnt have to have 2 different installs to play an update patch. I hope your able to find a fix soon, ive been waiting 2 months lol