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  1. 06-04-2022 11:30 PM #1
    RhavaSanguinem
    Player
    RhavaSanguinem's Avatar
    Join Date
    Dec 2015
    Posts
    3
    Character
    Umbra Eihwaz
    World
    Brynhildr
    Main Class
    Dark Knight Lv 80

    Cannot launch Final Fantasy XIV. Please register the promotion code.

    Tried to log in on PS5 this morning and received this error. I've tried restarting the PlayStation, resetting my internet settings, turned off the router and modem for over 5 minutes. On the app window it shows that I own the Endwalker collectors edition, but in the PlayStation store itself it does not. Additonally, I can see in my billing statement I'm being charged again for the collectors edition I already own.
    (3)
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  2. 06-04-2022 11:35 PM #2
    Xerkrosis
    Player
    Xerkrosis's Avatar
    Join Date
    Sep 2013
    Location
    Ishgard!... I'd like to say, but it was Ul'dah
    Posts
    145
    Character
    Lyaeria Rikason
    World
    Phoenix
    Main Class
    Dark Knight Lv 90
    Going from the reddit-posts (#1, #2, #3, #4), perhaps PSN is down.
    (0)
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  3. 06-04-2022 11:38 PM #3
    Kusanagi7
    Player Kusanagi7's Avatar
    Join Date
    Jan 2014
    Location
    Limsa
    Posts
    478
    Character
    Primal Ishtar
    World
    Moogle
    Main Class
    Arcanist Lv 100
    This is happening to me.
    (0)
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  4. 06-04-2022 11:46 PM #4
    Lihluh
    Player
    Lihluh's Avatar
    Join Date
    Apr 2019
    Posts
    64
    Character
    Faye Moon
    World
    Shiva
    Main Class
    Red Mage Lv 50
    Have the same Problem.

    Edit: seems to be fixed, i was able to login
    (0)
    Last edited by Lihluh; 06-05-2022 at 12:09 AM.
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  5. 06-07-2022 10:44 AM #5
    Darneltia
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    Based on the information provided, the issue might be related to the Playstation Network being down but some users have reported a similar issue and that it has been resolved. Have you attempted to log in again to see if the same issue occurs? Please let us know so we can direct you to the appropriate channel for further assistance if needed.

    We look forward to your reply back.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)
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