Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

From the system information provided we can suggest the following below:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your sound drivers (SYSTEM_SOUND_DRIVER_DATE 3/25/2020 20:00:00).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA, GeForce Experience, etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

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