Game crashes to desktop

[Thukoolo]

Thank you for the updated reply beforethechasm!

Just to confirm, have you attempted to perform a cleanboot for this situation? You may perform a clean boot by opening task manager and select the 'Start up' Tab. Then, disable everything. Just to clarify a bit more on the situation, does this issue only happen to one character or all characters? Does idling in-game cause the game to crash? Have you attempted to cap the FPS to see if this may help the issue? Does the game crash when no other programs are running in the background? Furthermore, please be sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[beforethechasm]

Thank you for the updated reply beforethechasm!

Just to confirm, have you attempted to perform a cleanboot for this situation? You may perform a clean boot by opening task manager and select the 'Start up' Tab. Then, disable everything. Just to clarify a bit more on the situation, does this issue only happen to one character or all characters? Does idling in-game cause the game to crash? Have you attempted to cap the FPS to see if this may help the issue? Does the game crash when no other programs are running in the background? Furthermore, please be sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Yes, I performed a clean boot and ran the game but still crashed. While I have two characters, I have only played the secondary character for approximately 5-10 minutes in total--nothing serious but I will test it out on it, too. If I idle around main aetherytes in cities I will crash. I have a hunch it's the sound effect of people warping in and out. I 100% crash after a handful of minutes around the retainers if other people are around me crafting--I think it might be the sound effects of the crafting itself. I can idle/craft inside an inn for hours and not crash. I've tried capping the framerate at various ranges (60, 90, 144). The game still crashes with nothing else running. I have added the game as exceptions in Microsoft Defender and Malwarebytes.