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  1. #1
    Player
    beforethechasm's Avatar
    Join Date
    Sep 2013
    Posts
    16
    Character
    Meep Meep
    World
    Balmung
    Main Class
    Culinarian Lv 74

    Game crashes to desktop

    Edit: I was crafting alone in the Ul'dah inn for a few hours perfectly fine; I hung out in the vicinity of the retainers with several people milling around and a few people crafting and I crashed to desktop.


    Original post follows:

    I returned to FFXIV a little bit ago and when I last played about 5 or so years ago I never had crashes but now with a newer computer that should easily handle the game I am getting a lot of crashes.

    My computer:
    Ryzen 3600
    Geforce 1660 Super
    32GB RAM
    Windows 10
    FFXIV (non-Steam) installed onto same SSD with OS

    These are the errors I receive:

    nvwgf2umx.dll errors

    Fatal DirectX Error 11000002

    complete crash to desktop with no error message (this happens more often than the above)

    I usually crash in the big cities around the retainers. I really think it has something to do with sound cause it seems like I'm more likely to crash when a lot of people are crafting around me. I have resorted to doing my crafting in the Inns and have yet to crash there. Sometimes I can play for hours outside of towns and if I come back to my retainer and especially if people are crafting I'll crash. Most recently, I played for around 6-7 hours with no crashing (I was questing outside of town) but as soon as I came back to town to unload stuff and there were people crafting around me I crashed twice in 15-20 minutes.

    I also am likely to crash during cutscenes but I've also crashed when I'm out by myself mining so who knows?

    I have tried:

    Restart the computer
    DDU to roll back to x months older gpu drivers (in the event newer ones were buggy)
    DDU to update gpu drivers to latest
    Windows updates
    Update Realtek sound drivers
    Disable Discord overlay
    Disable Xbox Game bar
    Play the game in full screen, borderless, windowed
    Placed FFXIV folder as exceptions in Microsoft Defender and Malwarebytes
    Disable Gsync
    Capped framerate to 60
    Capped framerate to 90
    Reinstall Windows 10 on brand new SSD
    Reinstall FFXIV two times on said SSD
    Run FFXIV exe as administrator
    Disable full screen optimization
    Run FFXIV in compatibilty mode for Windows 7
    Run FFXIV in DirectX 9
    Re-downloaded .net runtimes
    Lower game settings (effects, graphcs, ugly shadows, no shadows, no names on other players; etc)
    sfc /scannow
    DISM /Online /Cleanup-Image /CheckHealth
    chkdsk
    memtest86 for ~7 hours--no errors
    Run FFXIV using DXVK api
    Use VoiceMeeter
    Use MSI Afterburner to underclock gpu
    disable AMD TPM
    Windows Power Options>Link State Power Management Setting: Off
    Nvidia Control Panel>Power Management Mode>Prefer Maximum performance
    Nvdia Control Panel>Perform scaling on>GPU
    Update bios
    Use on-board memory of Logitech Gaming Software only


    I really enjoy this game but I feel so defeated now. The crashing is almost giving me anxiety. I have crashed towards the end of Praetorium and that is a horrible feeling. Every time I queue up for a duty I worry that I may crash and leave my team hanging.



    From Event Viewer:

    Application: ffxiv_dx11.exe
    CoreCLR Version: 5.0.1722.21314
    .NET Version: 5.0.17
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 00007FF739FF3576

    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x6285e911
    Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x6285e911
    Exception code: 0xc0000005
    Fault offset: 0x0000000001563576
    Faulting process id: 0x1c2c
    Faulting application start time: 0x01d873addb2d39bc
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Report Id: 9cb3f3fc-2c3f-45c6-a23e-5dcc9f48cf4d
    Faulting package full name:
    Faulting package-relative application ID:



    FFXIV Information dump:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\user\Documents
    FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 1.D0
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32717.254MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37581.254MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 752.118GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.635GB SYSTEM_FREEDISC_SPACE 50.457GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 33.641GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 0.218GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.536GB SYSTEM_FREEDISC_SPACE 0.431GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5991.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16358.627 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
    SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2022 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5991.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16358.627 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
    SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2022 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {6DE09F19-5FD2-43FD-8B68-2A3BE082316B}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.9336.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/7/2022 17:00:00
    SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
    SYSTEM_SOUND_DEVICE_ID {264F9DB1-936F-4068-A1C5-5355B753C7D6}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_vmvaio64_win10.sys
    SYSTEM_SOUND_DRIVER_VERSION 2.1.5.2
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/10/2019 17:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C6006E50-D13D-11EC-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C602DF50-D13D-11EC-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G105
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Microsoft Text Input Application
    Calculator
    ffxiv crash.txt - Notepad
    Task Manager


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.4
    AMD Chipset Software
    EPSON Scan
    FastStone Capture 9.0
    Microsoft Edge
    Microsoft Edge Update
    RivaTuner Statistics Server 7.3.3
    Steam
    Voicemeeter, The Virtual Mixing Console
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Windows Desktop Runtime - 6.0.5 (x64)
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31326
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
    AMD PSP Driver
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    AMD SBxxx SMBus Driver
    AMD_Chipset_Drivers
    AMD GPIO2 Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    7-Zip 21.07 (x64)
    AMD Ryzen Master
    Logitech Gaming Software 9.02
    Mozilla Firefox (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office Professional Plus 2010
    PotPlayer-64 bit
    Starbound
    Don't Starve Together
    Fallout 4
    Ara Fell: Enhanced Edition
    SYNTHETIK
    Outward
    Kingdom Rush Origins
    Malwarebytes Windows Firewall Control
    AMD Ryzen Master
    Microsoft .NET Runtime - 6.0.5 (x64)
    Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31326
    Microsoft .NET Host FX Resolver - 6.0.5 (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Windows PC Health Check
    Microsoft Update Health Tools
    Microsoft Office Access MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Excel MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Proof (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Proof (French) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Microsoft Office Proofing (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Office 32-bit Components 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Shared 32-bit MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office InfoPath MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Groove MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Office Professional Plus 2010
    Update for Microsoft Office 2010 (KB2553347) 64-Bit Edition
    Definition Update for Microsoft Office 2010 (KB3115475) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Adobe Acrobat DC (64-bit)
    NVIDIA Graphics Driver 512.15
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Install Application
    Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31326
    Microsoft Windows Desktop Runtime - 6.0.5 (x64)
    Microsoft .NET Host - 6.0.5 (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000027E0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000364
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002644
    C:\Program Files\Malwarebytes\Windows Firewall Control\wfc.exe 00001A14
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002420
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.161.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000239C
    C:\Windows\Explorer.EXE 0000172C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000018AC
    C:\Windows\System32\RuntimeBroker.exe 00002238
    C:\Windows\System32\SecurityHealthSystray.exe 000026DC
    C:\Windows\System32\smartscreen.exe 00001F58
    C:\Windows\System32\svchost.exe 000024A8
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002360
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C14
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001974
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002130
    C:\Windows\system32\ApplicationFrameHost.exe 00000970
    C:\Windows\system32\notepad.exe 000022A4
    C:\Windows\system32\sihost.exe 00000BFC
    C:\Windows\system32\svchost.exe 0000164C
    C:\Windows\system32\taskhostw.exe 00000E4C
    (0)
    Last edited by beforethechasm; 06-04-2022 at 06:10 AM.

  2. #2
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    Based on the information provided, the error seems to be related to the nVidia graphics card. We advise doing a complete uninstall of all nVidia based drivers from your machine, rebooting and downloading the latest drivers and reinstalling. Make sure the GeForce Experience software is also installed. Update as needed. You may also want to do a clean boot on the machine by only loading the necessary Windows components and the game itself with nothing else running in the background. You can find more information on the clean boot process via the Microsoft web site.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    beforethechasm's Avatar
    Join Date
    Sep 2013
    Posts
    16
    Character
    Meep Meep
    World
    Balmung
    Main Class
    Culinarian Lv 74
    New gpu drivers were one of the first things I tried as per my post but I still downloaded Geforce Experience and it downloaded drivers (the same ones I already had). Also performed a clean boot to no avail. Please advise further.
    (0)

  4. #4
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Thank you for the updated reply beforethechasm!

    Just to confirm, have you attempted to perform a cleanboot for this situation? You may perform a clean boot by opening task manager and select the 'Start up' Tab. Then, disable everything. Just to clarify a bit more on the situation, does this issue only happen to one character or all characters? Does idling in-game cause the game to crash? Have you attempted to cap the FPS to see if this may help the issue? Does the game crash when no other programs are running in the background? Furthermore, please be sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  5. #5
    Player
    beforethechasm's Avatar
    Join Date
    Sep 2013
    Posts
    16
    Character
    Meep Meep
    World
    Balmung
    Main Class
    Culinarian Lv 74
    Quote Originally Posted by Thukoolo View Post
    Thank you for the updated reply beforethechasm!

    Just to confirm, have you attempted to perform a cleanboot for this situation? You may perform a clean boot by opening task manager and select the 'Start up' Tab. Then, disable everything. Just to clarify a bit more on the situation, does this issue only happen to one character or all characters? Does idling in-game cause the game to crash? Have you attempted to cap the FPS to see if this may help the issue? Does the game crash when no other programs are running in the background? Furthermore, please be sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    Yes, I performed a clean boot and ran the game but still crashed. While I have two characters, I have only played the secondary character for approximately 5-10 minutes in total--nothing serious but I will test it out on it, too. If I idle around main aetherytes in cities I will crash. I have a hunch it's the sound effect of people warping in and out. I 100% crash after a handful of minutes around the retainers if other people are around me crafting--I think it might be the sound effects of the crafting itself. I can idle/craft inside an inn for hours and not crash. I've tried capping the framerate at various ranges (60, 90, 144). The game still crashes with nothing else running. I have added the game as exceptions in Microsoft Defender and Malwarebytes.
    (0)
    Last edited by beforethechasm; 06-04-2022 at 06:13 AM.

  6. #6
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Thank you for the reply once again beforethechasm.

    As you did mention earlier that the game was installed on a SSD, have you attempted to install it to the main device's hard drive? Often at times, the game could produce an error if installed on an additional storage drive. Please note, if the error lies with just this one character due to data corruption, you may want to try deleting the locally saved data folder for the PC if you have not already done so (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this folder so you can have a copy of the in-game settings should you wish to use them again.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  7. #7
    Player
    SilverSurfer's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    28
    Character
    Silver Surfer
    World
    Zalera
    Main Class
    Arcanist Lv 80
    Support feels like it's straight out of the early 2000s. It's always, "Restart and reinstall drivers. Not fixed? Try to erase your whole PC and only install windows and the game." Lmao, their solution is to have your PC 100% dedicated to FFXIV, what a joke. Then the whole, "Install the game on your main drive" bollocks. If that is an issue, its an issue with this game only. It's very regular to have the OS on a fast NVME and all games on an addition SSD drive.
    (1)

  8. #8
    Player
    beforethechasm's Avatar
    Join Date
    Sep 2013
    Posts
    16
    Character
    Meep Meep
    World
    Balmung
    Main Class
    Culinarian Lv 74
    In case anyone comes across my post, I resolved my issue:

    I came across a video on youtube about a player with similar crashing issues. He ran Prime95 and it looked like some of his cores were failing tests. He disabled the problematic cores and it looks like that fixed his issues

    With this knowledge in hand, I ran Prime95 for hours but my processor never failed any of the tests. Nevertheless, I disabled some of my cores and I've been able to play since my last post so roughly 2-3 weeks now with no crashing.
    (0)