Account has been Compromised

[Tokyx]

So I foolishly copied a forum link out of boredom and have lost access to my account. My character has finally logged out. Some friends followed my character around and it was just teleporting from world to world in front of the aetheryte in Gridania. I’ve received messages as well from friends that my character is being used to send the phishing link to other people.(I feel so violated knowing someone is maliciously using my character in this way.) They’ve also submitted GM tickets to try and have my account suspended until this can be resolved.

I tried to log back in but was prompted with a OTP, and had seen in my email that a software authentication was added which I have never set up. Due to this I can’t fix anything or log in at all. I know it was foolish to do this but I honestly wasn’t thinking anything of it asking for info since I had never been on the forums on my new computer. Luckily my phone was logged in and I was able to make this post.

I’ve submitted a few report tickets, probably should’ve just sent one but I was in a full on panic attack and wasn’t thinking right. I haven’t received any responses as of yet, but I’m praying I can get my account back. I have receipts/emails of all my purchases and everything else linked to the account.

I’m also currently going through chemotherapy and playing FFXIV while I’m in the hospital receiving treatment is one of the few things that has made this treatment tolerable. I really hope I can get my account back from these hackers.

Please help me Square Support, I’m begging.

Thank you for your time,
Eros Hagakure~

[DrWho2010]

Sorry that happened to you, but you'll just have to wait for support to get back to you. GM's can't help you here.

[Nizzi]

Good luck with your chemotherapy, I hope all goes well and you get your account back soon.

[Arazehl]

Though I'm not support, I'm sure once investigated you'll receive a roll back. You have to be patient though. This can take a week to 10 days. All the phishers want from you is your gil pretty much. They'll check to see if your in an FC and if you have access to the FC's gil too. I hope that you don't have FC gil access, because support won't reimburse if gil is taken from the FC sadly. Good luck and hope you hear from them soon.

[Tokyx]

Though I'm not support, I'm sure once investigated you'll receive a roll back. You have to be patient though. This can take a week to 10 days. All the phishers want from you is your gil pretty much. They'll check to see if your in an FC and if you have access to the FC's gil too. I hope that you don't have FC gil access, because support won't reimburse if gil is taken from the FC sadly. Good luck and hope you hear from them soon.

Thank you, this really helps calm my nerves a bit. My friends were very quick to notice something was off and messaged me to confirm, they quickly demoted my character to a barebone rank with no access at all as well to prevent that from happening!

[Batbrat]

Just so that I know, was it that you just copied and pasted the link and it auto logged you in somehow, it didnt log you in but somehow stole your info anyway, or did you type in your information? I've never dared even peek at those links but I have wondered exactly how they manage to nab people like that.

[RicaRuin]

Just so that I know, was it that you just copied and pasted the link and it auto logged you in somehow, it didnt log you in but somehow stole your info anyway, or did you type in your information? I've never dared even peek at those links but I have wondered exactly how they manage to nab people like that.

The scam page you land on does look identical to the forum login page, and they also ask for your OTP if you have one, pretty hard to spot the scam unless you check the link.

[Aluja89]

Yo CM, do your job for once and forward this to support.

[LianaThorne]

Just so that I know, was it that you just copied and pasted the link and it auto logged you in somehow, it didnt log you in but somehow stole your info anyway, or did you type in your information? I've never dared even peek at those links but I have wondered exactly how they manage to nab people like that.

It's an identical website embedded with a keylogger or something similar that stores information entered in the fields. It records the keys (or text) you enter when you log in and then whoever is on the other end uses said information to access your account. Usually will change your email or add some type of security to your account so youre unable to access it afterwards.

I fell for it many years ago on another site and looked into it from there.

[Larirawiel]

Just so that I know, was it that you just copied and pasted the link and it auto logged you in somehow, it didnt log you in but somehow stole your info anyway, or did you type in your information? I've never dared even peek at those links but I have wondered exactly how they manage to nab people like that.

It is not easy to spot. You get a link, which looks almost exactly like the forums url. But instead of forum.square-enix.com it could be forum.square-enlx.com etc. They bind the original forums website in a frame but replace the login part. If you enter your credentials into the replaced login fields then they intercept them and compromise your account because they have your login data.


Cheers