Faulting application

[Kovaleski]

Hello,

Since this morning I'm trying to open the launcher only to it to close shortly afterwards and as I ran through the event logs I noticed it's giving me the following message:

Faulting application name: ffxivlauncher64.exe, version: 1.0.0.0, time stamp: 0x623d129e
Faulting module name: ffxivlauncher64.exe, version: 1.0.0.0, time stamp: 0x623d129e
Exception code: 0xc000041d
Fault offset: 0x000000000002a345
Faulting process id: 0x4f80
Faulting application start time: 0x01d8714fdfbbf7af
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe
Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe
Report Id: 1d7ef33d-c0ed-4829-b236-a77ef4368fa6
Faulting package full name: 
Faulting package-relative application ID:

I unistalled it, ran a CCleaner and installed it again to have the same problem. After a restart it runs once and try to download the game but as soon as it fails due some connection issue I cannot open it again unless I restart my computer.

[Dynratygus]

Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Kovaleski]

Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Greetings Dynratygus and thank you for your reply!

is there an another way to get these details besides by the launcher? Because I cannot use the launcher since its crashing when I try to open it.

[Dynratygus]

Greetings and thank you for the reply,

For a FINAL FANTASY XIV system report, unfortunately the only way is to pull it up through the launcher. When the game crashes, do you receive an error message? Additionally does this occur when Final Fantasy XIV is the only program running?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Kovaleski]

Hey again! I went through the customer support and got some light to figure it out what was going on. The following will be the stuff that helped me fix my issue:
1) review and allow ffxiv exes (both 64 and boot) in the firewall permissions so as on antivirus permissions.
2) Make sure the some ports were open on my router/modem

[Darneltia]

Greetings fellow Eorzean,

We are happy to hear that that your issue has been resolved through the assistance of the SQUARE ENIX Customer Support Team.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.