Can't log in

[GimmeKat]

On the launcher, the login portion is stuck with a white rectangle.

I'm running on PC, let me know if you have any other questions

[Thukoolo]

Good morning fellow adventurer and thank you all for posting in the Final Fantasy XIV Technical Support Forums,

We apologize for the delay in our response, please try the following options:

Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!