Game hard crashes entire PC

[BluePoo]

Good day. I have been playing the game for about two weeks now, and usually, at the start of my day, whenever I log in the game would crash my entire PC after a few minutes. I would restart my computer and would try again, and the game would run just fine for the rest of the day, but today, the game has simply been crashing my PC over and over. I updated my graphics drivers, tried a fix I saw on Reddit about deleting the config file, and even deep-cleaned my hardware, but still no luck. No other game has caused this to happen to my computer before. Below I'm adding the system information that the launcher gives me. Thanks in advance.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Dante\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Education 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/07/19 14:52:00 Ver: 05.0000E
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.605MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17339.605MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.237GB SYSTEM_FREEDISC_SPACE 67.412GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 1317.741GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX Vega
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x687F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8119.168 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.803 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.21017.1000
SYSTEM_GRAPHICS_DRIVER_DATE 5/16/2022 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX Vega
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x687F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8119.168 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.803 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0379487.inf_amd64_69570110508a8108\B379425\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.21017.1000
SYSTEM_GRAPHICS_DRIVER_DATE 5/16/2022 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {52E0F8B4-E8BC-47A4-9868-C0DF7E6A2DE7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8403
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/19/2018 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1052810-9BD6-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C79FC60-A8E9-11E9-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C105C450-9BD6-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E676BCF0-AC82-11EC-8001444553540000}
SYSTEM_INPUT_NAME Ducky One 3 RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 13 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB3BD0D0-147D-11EB-8001444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1061270-9BD6-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C7A7190-A8E9-11E9-8006444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1063980-9BD6-11EC-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C7A98A0-A8E9-11E9-8008444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1066090-9BD6-11EC-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C7ABFB0-A8E9-11E9-800A444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C10687A0-9BD6-11EC-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Mozilla Firefox
tama-discussion - Discord
Settings
Settings
Microsoft Text Input Application
Elgato Sound Capture


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Genuine Service
AMD Chipset Software
Battle.net
Battlelog Web Plugins
Bugsnax
BYOND
Dolphin VR
ESN Sonar
Mass Effect Ultimate Edition
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
mIRC
No Straight Roads
OBS Studio
OpenAL
Origin
Parsec
PCSX2 - Playstation 2 Emulator
Pokemon Legends: Arceus
PunkBuster Services
qBittorrent 4.3.7
RGSS-RTP Standard
Rockstar Games Launcher
Rockstar Games Social Club
Sam & Max Save the World
Steam
StepMania 5
Superliminal
Tony Hawk's Underground 2
TTEC Initial System Assessment
Uplay
WATCH_DOGS2
Zandronum
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EmoTracker
UE4 Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Epic Games Launcher
FINAL FANTASY XIV ONLINE
osu!
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Online Services
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Java Auto Updater
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
GameInput Redistributable
AMD PCI Driver
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Eternitchi
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
Adobe Refresh Manager
Adobe Acrobat Reader DC
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
NVIDIA PhysX
Promontory_GPIO Driver
Respondus LockDown Browser 2
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.2.202
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Windows Desktop Runtime - 3.1.13 (x64)
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
AMD GPIO2 Driver
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Stylus Pressure Plugin
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Windscribe
7th Heaven Mod Manager for Final Fantasy 7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
AMD Software
AMD Ryzen Master
Windows Driver Package - Sony Computer Entertainment Inc. Wireless controller for PLAYSTATION(R)3 Driver Package (01/20/2012 1.4.0.0)
Genshin Impact
Krita (x64) 4.2.3
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Oculus
Microsoft Office Professional Plus 2016 - en-us
Digimon Story Cyber Sleuth Complete Edition
OVR Advanced Settings
Superliminal
Fling to the Finish
Pistol Whip
Fall Guys
Monster Prom 2: Monster Camp
Hades
Gunfire Reborn
ELDEN RING
BPM: BULLETS PER MINUTE
Traffic Jams
Ragnarock
Propagation VR
GUILTY GEAR -STRIVE-
Wobbledogs
Bunny Hill
Just Act Natural
PICO PARK
Toree 3D
DELTARUNE (Chapter 1 & 2 DEMO)
Crab Game
Aperture Desk Job
Monster Prom 3: Monster Roadtrip Demo
SpeedRunners
Sonic Adventure™ 2
Super Hexagon
Sven Co-op
Counter-Strike: Source
Risk of Rain
A Hat in Time
100% Orange Juice
Tabletop Simulator
Unturned
Guilty Gear X2 #Reload
GUILTY GEAR XX ACCENT CORE PLUS R
Hollow Knight
Ultimate Chicken Horse
The Jackbox Party Pack 2
Garry's Mod
Out of Space
MELTY BLOOD Actress Again Current Code
Wallpaper Engine
VRChat
Team Fortress 2
Human: Fall Flat
For The King
Deep Rock Galactic
Left 4 Dead 2
Kingsway
Risk of Rain 2
NARUTO TO BORUTO: SHINOBI STRIKER
Regular Human Basketball
Sonic Generations
Phasmophobia
Leisure Suit Larry 1 - In the Land of the Lounge Lizards
Leisure Suit Larry - Magna Cum Laude Uncut and Uncensored
Muse Dash
Rhythm Doctor
PowerBeatsVR
Monster Sanctuary
Super Animal Royale
Among Us
A Dance of Fire and Ice
Quaver
TeamSpeak 3 Client
My Game Long Name
VBCABLE, The Virtual Audio Cable
VLC media player
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.71 (64-bit)
Elgato Game Capture HD
AMD Ryzen Master
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 221 (64-bit)
Branding64
Malwarebytes version 4.1.0.56
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
UninstallTabletDeviceDriver
AMD WVR64
ViGEm Bus Driver
Logitech G HUB
AMD DVR64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Core Host - 3.1.13 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
RyzenMasterSDK
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
AMD User Experience Program Installer
Microsoft Update Health Tools
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2005 Redistributable (x64)
Google Chrome
Microsoft Windows Desktop Runtime - 3.1.13 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Host FX Resolver - 3.1.13 (x64)
UE4 Prerequisites (x64)
Microsoft .NET Core Runtime - 3.1.13 (x64)
AMD Settings


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PenTabletDriver\TabletDriver.exe 00002880
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000011E8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003198
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000025A0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000AD4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000033EC
C:\Program Files (x86)\Steam\steam.exe 00002A3C
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00003AF8
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00002AC0
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002AA8
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00003614
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 00002950
C:\Program Files\LGHUB\lghub.exe 00000470
C:\Program Files\LGHUB\lghub_agent.exe 00002E9C
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001C14
C:\Program Files\Mozilla Firefox\firefox.exe 00002ACC
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00001CD0
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002898
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.161.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002504
C:\Users\Dante\AppData\Local\Discord\app-1.0.9004\Discord.exe 000034E8
C:\WINDOWS\Explorer.EXE 00001FD8
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000238C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000998
C:\WINDOWS\system32\DllHost.exe 00002840
C:\WINDOWS\system32\SettingSyncHost.exe 00002564
C:\WINDOWS\system32\cmd.exe 0000364C
C:\WINDOWS\system32\conhost.exe 00003654
C:\WINDOWS\system32\sihost.exe 00001C5C
C:\WINDOWS\system32\svchost.exe 000022C8
C:\WINDOWS\system32\taskhostw.exe 00001D3C
C:\WINDOWS\system32\wbem\unsecapp.exe 000032D0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000970
C:\Windows\System32\RuntimeBroker.exe 000036FC
C:\Windows\System32\SecurityHealthSystray.exe 0000280C
C:\Windows\System32\smartscreen.exe 00002314
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002290
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003970
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003A0C
D:\Steam Games\steamapps\common\wallpaper_engine\wallpaper32.exe 00001840

[Dynratygus]

Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums

We apologize for the delay in our response to your concern. Does the issue occur if both Steam and Final Fantasy XIV are installed on the same drive? Additionally does the crash occur when the game is the only program running?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.