As it is a game glitch i.e. technical issue they have known about since 2018 yes...this is the correct forum. It needs fixed. Their response was the few hundred it affects wasn't a huge technical issue. Well...if your one of those few hundreds that had hear that took weeks to get and don't have 15 level 90's to get more...it is a big deal. And in 4 years it should be fixed. So they wouldn't need in game assistance. And has anyone ever spoken...actually spoken to a GM. Not an auto response. Their CS is lacking and in game help is so slow it is non existent. Fix the game.