Missing Equipment

[justice40]

Saturday night I logged off of server.....Logged on Sunday morning.....signed up for raid...it said "insufficient item level".....Odd. I have a 90 paladin with 590 gear. So I looked at my items....I had 536 gear level and am missing my augmented radiant sword and shield.....

SERIOUSLY!!! GONE!!!! Not anywhere to be found. Just gone. After submitting MULTIPLE tickets...waiting forever....calling square enix...STILL haven't heard anything. I only have this 90 to do my raids and high ends. And now I cannot do any of them. And they are not responding to ANYTHING!

The set is from Asphodelos and is hard to get. Takes weeks to get. And I am NOT doing it over just because THEIR game glitched. They need to get GM's on worlds and active...They need to start providing services for what we pay for...This is absolutely ridiculous!!!!

[justice40]

38 hours later.....phone calls to square enix....GM requests and still nothing. Do GM's even exist? Still nothing from anyone about this issue.....

[Darneltia]

Greetings fellow Eorzean,

We understand the frustration this matter may cause. Unfortunately, we are unable to assist with this type of issue via the technical support forums and is best handled by a Game Master in-game. You can contact a Game Master using the /supportdesk command for further assistance.

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.