Client is crashing PS5

[HippeusOmega]

Does anyone get this issue when they quit out of their game on PS5 that instead of going back to client the screen goes black and hangs. Then when I try to close out the app the ps5 will just hang on closing app/game until the entire system crashes then has to initiate repair on it. Has anyone experienced this issue or know a fix? I know this happens to me on PC where I have to crash the entire game by task manger.

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with Final Fantasy XIV hanging on Playstation 5. Please try these general troubleshooting steps:

If visual effects and graphics are not being rendered properly, it is possible that the installed data has been corrupted or there is an issue with the console. Please try these troubleshooting steps to see if they resolve the issue:

■ Perform a system update on your PlayStation®5/PlayStation®5
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.

Additionally, if you are using the Playstation 5 specific version of the game client, try using the Playstation 4 original version to see if that may help as an optional solution. We hope this information is helpful.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.