Quote Originally Posted by Darneltia View Post
Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing with various connection issues on the game via the Playstation 5 and Windows platforms. Please provide the following information:

- Are you using a wired or wireless connection? If so, which ones for each platform?
- Do you have any firewalls or anti-virus software installed on the Windows PC machine? If so, which ones do you have installed?
- Internet Service Provider
- Location/Region you are in (Not in game, your actual location)
- Does the issue only happen with one specific character or time frame? Please clarify.
- Character Name and Server affected by issue:

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!
- both are Wired
- PC has Kaspersky with an exception made for FF14
- Eastlink
- Nova Scotia, Canada
- I currently only play 1 character, there's no time frame its completely random
- Shinosaki Yuuki, Balmung