Materia server repeated lost connection

[Jayvenpup]

Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing with disconnect issues from error 9002. Please provide the following information:

- Are you using a wired or wireless connection?
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
- Internet Service Provider
- Location/Region you are in (Not in game, your actual location)
- Does any specific error message/code occur when the issue happens?
- Does the issue only happen with one specific character or a certain time frame? Please clarify.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

This is occurring for everyone in our household (myself, wife and daughter) and when we log back in, there is always a queue to get back onto Bismarck, so we know it isn't just us that are being kicked off. Any other game or activity online is not having any issues.

• Are you using a wired or wireless connection?
  Wired connection
  
• Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
  Windows Defender
  
• Internet Service Provider
  Mate Communicate
  
• Location/Region you are in (Not in game, your actual location)
  Mount Gambier, South Australia
  
• Does any specific error message/code occur when the issue happens?
  When the game stops processing actions, like everything is freezing up (5-10 seconds), we get kicked from the game with a 90002 error code.
  
• Does the issue only happen with one specific character or a certain time frame? Please clarify.
  Only got the one character and time frame wise it can happen at any time of the day or night.

Edit: Just now was kicked off (only in game for about 3 minutes) and it was a 90001 error

[Maugriman]

I can reinforce this issue. It appears to be a route drop between NTT and Telstra. I was able to capture it this time in pingplotter. The issue started approximately 17/04.
Note the below image showing the drops. The path itself is strange, and it suggests NTT arent properly advertising these routes as well. Its uncommon to see traffic from Perth go via Adelaide and Melbourne to Sydney, when there are better options direct from Perth to Sydney, especially for NTT (id actually expect this traffic to go via Vocus to Sydney then via peering to NTT, given they are partnered)

Route Plot: https://imgur.com/e8IdmUw

- Are you using a wired or wireless connection?
Wired
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
Bitdefender
- Internet Service Provider
Dodo (via Vocus)
- Location/Region you are in (Not in game, your actual location)
Perth
- Does any specific error message/code occur when the issue happens?
Mostly 90002
- Does the issue only happen with one specific character or a certain time frame? Please clarify.
No