Materia server repeated lost connection

[Ryinth]

As with everyone else in the thread, this has been happening since the patch on the 16th of may.


Are you using a wired or wireless connection?
I use wireless, partner uses wired - we both DC at the same time, every time.

Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
Nothing currently

Internet Service Provider
Tangerine Telecom

Location/Region you are in (Not in game, your actual location)
Melbourne, Victoria

Does any specific error message/code occur when the issue happens?
Error 90002

Does the issue only happen with one specific character or a certain time frame? Please clarify.
No, occurs at all times; across multiple characters.

[Shibi]

This is what i got during the last disconnect i do have it set to 153.254.80.65 - but resource monitor connects me to 153.254.80.75? which one should i be using?

First, thank you that is also helpful for ongoing evidence collection. Especially as you are outside of Telstra, so it's more evidence towards SE being able to help.

The correct endpoint to test is 153.254.80.103 as this is our Materia lobby server, however the .65 is also on the way so it's good for the initial look.

It will help all of us if you could please keep testing on 153.254.80.103 and see how you go with winmtr and the next disconnect!

It's going to be a bit of time still I think. But all this good evidence is what we need.

[AffGnome]

Would like to note that my ISP can't do anything further and static IP doesn't help, ive been in contact with SE customer support

disconnecting using MTR targeted at 153.254.80.103

|-| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|

| po64-1-40.sydgsbdr0.wireline.com.au - 0 | 9 | 9 | 7 | 8 | 10 | 8 |
| atm11-0-0-61.sb3.optus.net.au - 0 | 9 | 9 | 8 | 8 | 11 | 8 |
| No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 |
| 124.19.61.3 - 0 | 9 | 9 | 10 | 10 | 13 | 10 |
| No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 1 | 0 | 0 | 0 | 0 | 0 |

When connecting to Datacentre at the same time 153.254.80.65

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|
| ge-0-5.sydgsbng2.wireline.com.au - 0 | 14 | 14 | 6 | 6 | 7 | 7 |
| po64-1-40.sydgsbdr0.wireline.com.au - 0 | 14 | 14 | 7 | 8 | 11 | 11 |
| atm11-0-0-61.sb3.optus.net.au - 0 | 14 | 14 | 7 | 8 | 10 | 8 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 59.154.142.40 - 0 | 14 | 14 | 10 | 11 | 13 | 12 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



targeted at 153.254.80.103 - can see big spikes at the hops in bold.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| |
| po64-1-40.sydgsbdr0.wireline.com.au - 1 | 581 | 579 | 7 | 8 | 73 | 9 |
| atm11-0-0-61.sb3.optus.net.au - 1 | 577 | 574 | 7 | 9 | 40 | 9 |
| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 118 | 0 | 0 | 0 | 0 | 0 |
| 124.19.61.3 - 1 | 581 | 579 | 9 | 10 | 24 | 9 |
| 220.101.73.98 - 1 | 577 | 574 | 8 | 9 | 41 | 9 |
| ae-28.r20.sydnau02.au.bb.gin.ntt.net - 1 | 573 | 569 | 8 | 12 | 109 | 9 |
| ae-1.r21.sydnau03.au.bb.gin.ntt.net - 1 | 573 | 569 | 8 | 12 | 111 | 9 |
| 199.245.24.25 - 2 | 562 | 555 | 9 | 10 | 18 | 10 |
| 202.68.69.101 - 4 | 523 | 506 | 8 | 10 | 15 | 10 |
| 153.254.80.103 - 2 | 562 | 555 | 8 | 9 | 15 | 9 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Jayvenpup]

Our household hasn't disconnected since I changed the primary and secondary DNS on our router. I believe they used to be the one's given from the ISP but I replaced them with Google's (8.8.8.8 & 8.8.4.4) as per a recommendation at some point elsewhere.

I have no idea if this has fully fixed our issue but we disconnected multiple times per day, all hours of the day, and nothing the last 3-4 days.

[PopiPipapo]

I've recently been experiencing these exact disconnection issues described previously by everyone in mateira. I know it has been a whole year but did anyone find any solutions to this?