Materia server repeated lost connection

[Skattered]

I keep getting disconnected with error 9002 and then when i try to relog, i got error 2002 and the closes all together so i had run the launcher again.

It happened 5 times last night and it's starting to happen again tonight.

I'm on Materia DC, Sophia server

[Sililos]

The other night nobody could log in for 3 hours too and there's been a large number of reports of bad lag spikes.
Wondering what the Data center Admins are up too.

Honestly though, im starting to get resentful of the fact I cant run content, old or new as there's just nobody in duty finder, even during peak.
Its a good thing i have a great FC keeping me rooted here.

[LordGiggles]

Exact same issue here, internet is completely fine everywhere else and still sometimes just get randomly disconnected, and then it's a coinflip if I'm able to just go straight back in, or if the login fails and kicks me out entirely. Can be watching a stream that gets zero frame drops, pauses or decreases in quality when this happens, so not an internet issue on my end.

Have seen this happen to others in duties also.

[AffGnome]

9002 smacking me in the face a lot here too. Not packet loss between me and the server until the disconnect and I’ve tried every google fix under the sun. Seems likes its on squares side

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing with disconnect issues from error 9002. Please provide the following information:

- Are you using a wired or wireless connection?
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
- Internet Service Provider
- Location/Region you are in (Not in game, your actual location)
- Does any specific error message/code occur when the issue happens?
- Does the issue only happen with one specific character or a certain time frame? Please clarify.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Jayvenpup]

Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing with disconnect issues from error 9002. Please provide the following information:

- Are you using a wired or wireless connection?
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
- Internet Service Provider
- Location/Region you are in (Not in game, your actual location)
- Does any specific error message/code occur when the issue happens?
- Does the issue only happen with one specific character or a certain time frame? Please clarify.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

This is occurring for everyone in our household (myself, wife and daughter) and when we log back in, there is always a queue to get back onto Bismarck, so we know it isn't just us that are being kicked off. Any other game or activity online is not having any issues.

• Are you using a wired or wireless connection?
  Wired connection
  
• Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
  Windows Defender
  
• Internet Service Provider
  Mate Communicate
  
• Location/Region you are in (Not in game, your actual location)
  Mount Gambier, South Australia
  
• Does any specific error message/code occur when the issue happens?
  When the game stops processing actions, like everything is freezing up (5-10 seconds), we get kicked from the game with a 90002 error code.
  
• Does the issue only happen with one specific character or a certain time frame? Please clarify.
  Only got the one character and time frame wise it can happen at any time of the day or night.

Edit: Just now was kicked off (only in game for about 3 minutes) and it was a 90001 error

[Maugriman]

I can reinforce this issue. It appears to be a route drop between NTT and Telstra. I was able to capture it this time in pingplotter. The issue started approximately 17/04.
Note the below image showing the drops. The path itself is strange, and it suggests NTT arent properly advertising these routes as well. Its uncommon to see traffic from Perth go via Adelaide and Melbourne to Sydney, when there are better options direct from Perth to Sydney, especially for NTT (id actually expect this traffic to go via Vocus to Sydney then via peering to NTT, given they are partnered)

Route Plot: https://imgur.com/e8IdmUw

- Are you using a wired or wireless connection?
Wired
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
Bitdefender
- Internet Service Provider
Dodo (via Vocus)
- Location/Region you are in (Not in game, your actual location)
Perth
- Does any specific error message/code occur when the issue happens?
Mostly 90002
- Does the issue only happen with one specific character or a certain time frame? Please clarify.
No

[AffGnome]

information:

- Are you using a wired or wireless connection? Wired Ethernet
- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed?
Windows defender and default firewall. Explicit allow for ff14
- Internet Service Provider - mate communicate
- Location/Region you are in (Not in game, your actual location) - ACT, Canberra
- Does any specific error message/code occur when the issue happens? 9002, followed by 2002.
- Does the issue only happen with one specific character or a certain time frame? Please clarify. - happens on all characters, more often during peak hours (5-9pm) but I’ve had it also happen early morning at like 6-9am

[Skattered]

- Are you using a wired or wireless connection? WIRED

- Do you have any firewalls or anti-virus software installed on the machine if are using a Mac or Windows PC? If so, which ones do you have installed? BITDEFENDER ANTIVIRUS

- Internet Service Provider MYREPUBLIC AUSTRALIA

- Location/Region you are in (Not in game, your actual location) SYDNEY, AUSTRALIA

- Does any specific error message/code occur when the issue happens? I GET 9002 AND GET BOOTED AND THEN I GET 2002 WHEN TRYING RELOG, KICKING ME FROM THE GAME ALTOGETHER, FORCING ME TO RESTART THE LAUNCHER


- Does the issue only happen with one specific character or a certain time frame? IT BASICALLY HAPPENS EVERY 40 MINS EVERYTIME I PLAY. I ONLY HAVE 1 CHARACTER

[PopiPipapo]

I've recently been experiencing these exact disconnection issues described previously by everyone in mateira. I know it has been a whole year but did anyone find any solutions to this?