my friend recently got the free trial from the square enix website and decided to get the game. she got it from steam but the game didnt show up on her library.

so she bought the game on the website. when she tried to register her code on mog station, it said "transfer to full game" and couldnt register her code.

she restarted her game, and tried to buy stuff from one of the market boards but it said she's still in free trial.

im just wondering what went wrong, or if she did something wrong, and how do we fix this?