Xbox One Controller issue

[Bloodtear]

Hello,

I play on PC with an Xbox One Controller wireless, and all of sudden I start having a weird issue with just FFXIV. this started happening like 05/14/2022

1) every 5 sec of use my controller stop responding for 1 sec.
2) so I tested my controller with other games and have no issue at all.
3) I have rebooted my pc, the controller and reconnect the controller but that doesn't seem to have fixed the issue.
4)I've also tested with a PS4 controller and I experience the same Issue. the PS4 controller is wired in.

I'm at a lost and I have no idea what else I can try to fix the issue as its interfering with my game play and messing up my combos.

any tips and help would be appreciated.

UPDATE: I found the solution to fix my problem. I had to restore all game files and redownload all patches, 7gb. and the problem went away. I don't know if this is a solution for other people. worth give it a try

thanks!

[Darneltia]

Greetings fellow Eorzean,

We are happy to hear that you were able to resolve this issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.