[Aether] Adamantoise World Technical Difficulties (May 15)

[NOC_NA]

We are currently experiencing technical difficulties with the World below.
The issue is currently being investigated and addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From May 15, 2022 3:53 a.m. (PDT)
From May 15, 2022 10:53 (GMT)
From May 15, 2022 11:53 (BST)
From May 15, 2022 20:53 (AEST)

[Details]
- Unable to access affected World.
- Unable to travel to affected World via World Visit System.
- Unable to change Home World to that of the affected World using the Update Home World service.
- Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
- Unable to use free company chat when visiting another World while Home World is affected.
- Unable to use some FINAL FANTASY XIV COMPANION app features while Home World is affected.

[Cause]
Server equipment issue

[Affected World]
Aether
・Adamantoise

*Update: May 15, 2022 5:50 a.m. (PDT)/12:50 (GMT)/13:50 (BST)/22:50 (AEST)
Updated cause of issue

[NOC_NA]

We would like to inform you of the current status of the Adamantoise World technical difficulties that is currently ongoing.

We are currently experiencing a major server equipment issue of the database that is affecting Adamantoise World and some instanced areas of Aether Data Center World. The recovery process is expected to take several more hours. In addition, there is a possibility that character data in the Adamantoise world will be rolled back by about 30 minutes.

We are continuing to work on the recovery as quickly as possible and will update as soon as there is any progress in the situation.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From May 15, 2022 3:53 a.m. (PDT)
From May 15, 2022 10:53 (GMT)
From May 15, 2022 11:53 (BST)
From May 15, 2022 20:53(AEST)

[Details]
・Unable to access the affected World.
・Unable to travel to the affected World via World Visit System.
・Unable to change Home World to that of the affected World using the Home World Transfer service.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.

[Cause]
Server equipment issue

[Affected World]
Aether
・Adamantoise

[NOC_NA]

We are pleased to announce that the Adamantoise World technical difficulties have been resolved. As for the 30-minute character data roll back, which we announced may occur in our previous news, we were able to recover as much recent data as possible. Therefore, only a small amount of data that was not saved properly immediately before the server went down will experience roll back. Please be assured that all other data has been recovered correctly.

We sincerely apologize for any inconvenience this has caused and thank you for your patience.

[Date & Time]
May 15, 2022 3:53 a.m. to 10:51 a.m. (PDT)
May 15, 2022 10:53 to 17:51 (GMT)
May 15, 2022 11:53 to 18:51 (BST)
May 15, 2022 20:53 to May 16, 2022 3:51 (AEST)

[Details]
・Unable to access the affected World.
・Unable to travel to the affected World via World Visit System.
・Unable to change Home World to that of the affected World using the Home World Transfer service.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.

[Cause]
Server equipment issue

[Affected World]
Aether
・Adamantoise