[Aether] Instanced Areas Technical Difficulties (May 15)

[NOC_NA]

We are currently experiencing technical difficulties with some instanced areas on the Aether Data Center.
The issues are being investigated and addressed. New updates will follow as additional information becomes available.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
May 15, 2022 3:53 a.m. (PDT)
May 15, 2022 10:53 (GMT)
May 15, 2022 11:53 (BST)
May 15, 2022 20:53 (AEST)

[Details]
- Disconnections from some instanced content.
- Inability to log in.

[Cause]
Server equipment issue

[Affected]
All Aether data center Worlds:
・Adamantoise
・Cactuar
・Faerie
・Gilgamesh
・Jenova
・Midgardsormr
・Sargatanas
・Siren

*Update: May 15, 2022 5:50 a.m. (PDT)
Updated cause of issue

[NOC_NA]

We would like to inform you of the current status of some instanced areas of the Aether Data Center World technical difficulties that is currently ongoing.

We are currently experiencing a major server equipment issue of the database that is affecting Adamantoise World and some instanced areas of Aether Data Center World. The recovery process is expected to take several more hours. In addition, there is a possibility that character data in the Adamantoise world will be rolled back by about 30 minutes.

We are continuing to work on the recovery as quickly as possible and will update as soon as there is any progress in the situation.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From May 15, 2022 3:53 a.m. (PDT)
From May 15, 2022 10:53 (GMT)
From May 15, 2022 11:53 (BST)
From May 15, 2022 20:53(AEST)

[Details]
- Disconnections from some instanced content.
- Inability to log in.

[Cause]
Server Equipment Issue

[Affected]
All Aether data center Worlds:
・Adamantoise
・Cactuar
・Faerie
・Gilgamesh
・Jenova
・Midgardsormr
・Sargatanas
・Siren

[NOC_NA]

We are pleased to announce that the technical difficulties with certain instanced areas in the Worlds listed below have been resolved.

We apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
May 15, 2022 3:53 a.m. to 10:51 a.m. (PDT)
May 15, 2022 10:53 to 17:51 (GMT)
May 15, 2022 11:53 to 18:51 (BST)
May 15, 2022 20:53 to May 16, 2022 3:51 (AEST)

[Details]
- Disconnections from some instanced content.
- Inability to log in.

[Cause]
Server Equipment Issue

[Affected]
All Aether data center Worlds:
・Adamantoise
・Cactuar
・Faerie
・Gilgamesh
・Jenova
・Midgardsormr
・Sargatanas
・Siren